Room Service Coordinator

fourseasons; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free employee meals

Discounted stays at 135 Four Seasons

Medical benefits

401(k) Retirement Plan

Job summary

Four Seasons Resort Rancho Encantado Santa Fe seeks a Regular Full-Time Room Service Coordinator for our In-Room Dining (IRD) team. You will warmly respond to calls, take precise orders, and support servers to deliver a seamless luxury experience.

Ideal candidates have 1+ years in hospitality, hold NM alcohol serve and food handler certifications, and can lift up to 30 lbs. You will join a dedicated team delivering extraordinary guest moments in a serene setting.

Qualifications

• 1+ years of service industry experience in Food & Beverage, preferably in a luxury hospitality environment.
• Current New Mexico Alcohol Serve and Food Handler certifications.
• Ability to lift up to 30 lbs. and walk stairs.

Responsibilities

• Create an exceptional IRD experience by warmly answering calls, taking accurate orders, handling guest requests, and supporting servers with tray setup.
• Maintain a clean, organized, and well-stocked IRD area.
• Adapt quickly and multitask effectively, solving problems with professionalism and accommodating special requests.
• Deliver excellence with attention to every detail and pride in your craft, ensuring accuracy in the Micros system for flawless order execution.
• Work collaboratively as a supportive team member committed to shared success, assisting the IRD team and other F&B outlets as needed.

Skills

Hospitality

Customer service

Communication

Teamwork

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us,live withus,our purpose is to create impressions that willresonatefor a lifetime.Life is richer when we truly connect to the people and the world around us.

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Regular Full-Time Room Service Coordinator

"AtFour Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us,orlive withus,our purpose is to create impressions that willresonatefor a lifetime.Life is richer when we truly connect"

Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe isseeking ahardworking and drivenindividualfor ourIn-Room Dining (IRD) team-a coordinator whoinfuses enthusiasm into everything they doandshares our passion for service excellence!

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in allactions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success

What would you bring to the table?

• 1+ years of service industry experience in Food & Beverage, preferably in a luxury hospitality environment
• Current New Mexico Alcohol Serve and Food Handler certifications
• Ability to lift/carry up to 30 lbs.
• Ability to walk up and down stairs
• Ability to drive a golf cart
• Flexible schedule- availability to work evenings, weekends, nights, and holidays

What would your job responsibilities be?

• Create an exceptional IRD experience by warmly answering calls, taking accurate orders, handling guest requests, and supporting servers with tray setup
• Maintain a clean, organized, and well‑stocked IRD area
• Adapt quickly and multitask effectively, solving problems with professionalism, accommodating special requests
• Deliver excellence with attention to every detail and pride in your craft, ensuring accuracy in the Micros system for flawless order execution
• Work collaboratively as a supportive team member committed to shared success, assisting the IRD team and other F&B outlets as needed

What will it be like working for us?

Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!

What about the benefits?

• Free and discounted stays at 135 Four Seasons locations worldwide
• Global growth opportunities
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parking
• Comprehensive training & development
• Medical benefits, including parental leave
• 401(k) Retirement Plan
• PTO + sick leave pay

• Competitive pay: $18.00 hourly

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Four Seasons is an Equal Opportunity, Aff... To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal