Part-Time Guest Experience Specialist

Four Seasons; Santa Fe (NM); Hybrid; USD 30,307 - 38,572; Part time

Benefits offered by this job

Free stays at Four Seasons locations

Global growth opportunities

Food & beverage and spa discounts

Free employee meals

Comprehensive training & development

401(k) Retirement Plan

Sick leave pay

Competitive hourly pay

Job summary

Four Seasons Resort Rancho Encantado in Santa Fe seeks a Regular Part-Time Guest Experience Specialist to deliver luxury hospitality. Use your authentic personality and local knowledge to create memorable guest experiences, proactively exceeding expectations with exceptional service.

The ideal candidate has 2+ years of concierge experience, knowledge of Santa Fe and New Mexico, and proficiency with KEY, Opera, Book 4 Time, Outlook.

Qualifications

• 2+ years of concierge experience in luxury hospitality
• Knowledge of Santa Fe and New Mexico preferred
• Proficiency with hotel software including KEY, Opera, Book 4 Time and Outlook
• Flexible schedule with ability to work evenings, weekends and holidays

Responsibilities

• Create memorable guest experiences using authentic personality and local knowledge
• Handle guest interactions with high hospitality and professionalism, resolving issues with empathy
• Answer guest inquiries about the resort, Santa Fe and surrounding areas
• Attend to details in tours and guest interactions, coordinating with other departments
• Book tours in Key and manage confirmation details via phone, chat and email

Skills

Concierge experience

Knowledge of Santa Fe

Hospitality excellence

Storytelling ability

Team player

Problem solving

Tools

Opera

KEY

Book 4 Time

Outlook

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it's hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown's shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Regular Part-Time Guest Experience Specialist

"At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect with the people and the world around us."

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success
• A true storyteller- your descriptions and information regarding knowledge of places, restaurants, culture and art are engaging and capture the guest’s attention
• A positive and solution-oriented problem-solver, responding confidently to the unexpected and adapting quickly to changing needs

What would you bring to the table?

• 2+ years of concierge experience, preferably in a luxury hospitality environment- Les Clefs d'Or USA is a plus
• Knowledge of Santa Fe and New Mexico
• Proficiency in computer navigation and applications including KEY, Opera, Book 4 Time, Outlook, and basic data entry
• Flexible schedule- availability to work evenings, weekends, and holidays

What would your job responsibilities be?

• Use your authentic personality and local knowledge to create memorable guest experiences, proactively exceeding guest expectations with exceptional service
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests and reservation requests/changes whenever possible and promptly resolving complaints with empathy
• Answer guest inquiries appropriately with information and knowledge of the resort, Santa Fe, and surrounding areas
• Attend to details that elevate every tour and interaction, collaborating as needed with other departments and accurately posting charges to guest folios
• Book tours in Key and manage all confirmation details, communicating clearly and warmly via phone, chat, and email

What will it be like working for us?

Four Seasons is the world's leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness-principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work-just ask!

What about the benefits?

• Free and discounted stays at over 135 Four Seasons locations worldwide
• Global growth opportunities
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parkingComprehensive training & development
• 401(k) Retirement Plan
• Sick leave pay
• Competitive pay: $25.89 hourly

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf