Room Service Coordinator

Cottage Health; Goleta (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Cottage Health Goleta Valley Cottage Hospital in Goleta, CA seeks a Room Service Coordinator in the Nutrition department to ensure service excellence in patient and guest meal selections, using the nutrition software and the medical record to support physician dietary orders.

Key responsibilities include maximizing patient satisfaction with the meal ordering process, assisting patients and caregivers with menu choices respecting dietary restrictions, and obtaining overrides with Diet Specialist

Qualifications

• Minimum two years of college or equivalent coursework.
• Experience in customer service or call/service center.
• Basic computer skills (Word/Excel/Outlook) and typing speed.
• Knowledge of nutrition software preferred.

Responsibilities

• Maximize patient/guest satisfaction with the meal ordering process.
• Assist patients in menu selections respecting dietary restrictions and substitutions.
• Obtain overrides to diet restrictions and/or allergies from Diet Specialist or Supervisor.

Skills

Customer service

Communication

Interpersonal skills

Typing speed

Education

Two+ years college

Bachelor's degree in nutrition/food science (alternative)

Tools

MS Word

Excel

Outlook

Nutrition software

Job description

Job Description

Goleta Valley Cottage Hospital seeks a Room Service Coordinator for their Nutrition department responsible for providing service excellence to patients and guests in the selection of room service meals and nourishments utilizing the departmental nutrition software and the medical record to support communication and implementation of physician generated dietary orders. Major accountabilities include:

• Responsible for maximum patient/guest satisfaction with the meal ordering process. Utilizes interpersonal and customer service skills to create a positive room service dining experience/outcome for all patients, guests, and staff.
• Assists patients and caregivers in making appropriate menu selections in accordance with dietary restrictions and meal patterns and offers appropriate substitutions where necessary.
• Appropriately obtains approval for overrides to diet restrictions and/or allergies from Diet Specialist and/or Supervisor.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

• Preferred: 2 or more years of college.

Certifications, Licenses, Registrations

• Minimum: California Food Handlers Card or ServSafe Certificate within 7 days of hire.

Technical Requirements

• Minimum: Basic skills in MS Word, Excel, and Outlook. 35 wpm typing/keyboarding speed.
• Preferred: Nutrition software experience.

Years of Related Work Experience

• Minimum: 2 years experience in customer service, telephone call /service center, or nutrition. A Bachelor's degree in nutrition or food science can be used in lieu of experience.
• Preferred: 2 years in a healthcare diet office or equivalent experience.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

• Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .