Room Service Coordinator

Cottage Health; Santa Barbara (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Total Rewards package

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Job summary

Santa Barbara Cottage Hospital is seeking a Room Service Coordinator in the Nutrition department to oversee patient meal ordering and nourishment services. You will use the nutrition software and medical records to communicate and implement physician dietary orders, aiming to maximize patient and guest satisfaction during meals.

The role emphasizes assisting with menu selections within dietary restrictions, obtaining approvals for overrides, and contributing to a positive room service dining

Qualifications

• Two years of college preferred.
• California Food Handlers Card or ServSafe within 7 days of hire.
• Minimum 2 years experience in customer service or nutrition; degree in nutrition/food science can substitute.

Responsibilities

• Ensure maximum patient/guest satisfaction with the meal ordering process.
• Assist patients and caregivers in menu selections per dietary restrictions and substitutions where needed.
• Obtain overrides for diet restrictions or allergies from Diet Specialist or Supervisor.

Skills

Customer service

Phone handling

Typing 35 wpm

Education

Two years of college

Tools

MS Word

MS Excel

MS Outlook

Nutrition software

Job description

Santa Barbara Cottage Hospital seeks a Room Service Coordinator for their Nutrition department responsible forproviding service excellence to patients and guests in the selection of room service meals and nourishments utilizing the departmental nutrition software and the medical record to support communication and implementation of physician generated dietary orders. Major accountabilities include:

• Responsible for maximum patient/guest satisfaction with the meal ordering process. Utilizes interpersonal and customer service skills to create a positive room service dining experience/outcome for all patients, guests, and staff.
• Assists patients and caregivers in making appropriate menu selections in accordance with dietary restrictions and meal patterns and offers appropriate substitutions where necessary.
• Appropriately obtains approval for overrides to diet restrictions and/or allergies from Diet Specialist and/or Supervisor.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Preferred: 2 or more years of college.

Certifications, Licenses, Registrations:

• Minimum:California Food Handlers Card or ServSafe Certificate within 7 days of hire.

Technical Requirements:

• Minimum:Basic skills in MS Word, Excel, and Outlook. 35 wpm typing/keyboarding speed.
• Preferred: Nutrition software experience.

Years of Related Work Experience:

• Minimum: 2 years experience in customer service, telephone call /service center, or nutrition. A Bachelor's degree in nutrition or food science can be used in lieu of experience.
• Preferred: 2 years in a healthcare diet office or equivalent experience.
  

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .

To provide superior health care for and improve the health of our communities through a commitment to our core values of excellence, integrity, and compassion.

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Life Where You Love It

Whether it's a morning surf before work, a sunset walk on the shores of Carpinteria, Santa Barbara, or Goleta, a bike ride through the beautiful Santa Ynez Valley, you are sure to feel a bit of the magic that is the Santa Barbara region.

Equal Opportunity Employer

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender status, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status, or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.