Room Service Associate

Golden Valley Memorial Healthcare; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition assistance

Career growth

Job summary

Golden Valley Memorial Healthcare is seeking a patient meal services associate to support room service operations and patient dining experiences. You will answer calls, assist with menu selections, verify diet restrictions, and enter meal orders into dietary systems.

The role emphasizes strong customer service, clear communication, and attention to detail in a fast-paced hospital environment. Join a mission-driven team focused on healing and comfort.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Healthcare, hospitality or food service experience preferred.

Responsibilities

• Answer patient meal ordering calls and assist patients with menu selections.
• Verify diet restrictions, food allergies, and meal eligibility requirements.
• Enter meal orders accurately into dietary management systems.
• Coordinate with kitchen, hospitality, and clinical teams to ensure meal accuracy and timely delivery.
• Support patient satisfaction initiatives by responding promptly to patient requests and concerns.
• Assist with resolving meal service issues and service recovery as needed.
• Maintain records and documentation related to patient meal service activities.
• Support room service operations by coordinating meal requests and special nutrition needs.
• Promote exceptional customer service through every patient interaction.
• Contribute to a positive dining experience that supports healing and recovery.

Skills

Customer service

Verbal & written communication

Attention to detail

Computer literacy

Fast-paced environment

Education

High school diploma

Job description

Pay Range $16.00 - $22.40 Schedule Information Scheduled Weekly Hours: 35 Work Shift: Varies, 6:45a-2:15p

What You'll Do

• Answer patient meal ordering calls and assist patients with menu selections.
• Verify diet restrictions, food allergies, and meal eligibility requirements.
• Accurately enter meal orders into dietary management systems.
• Communicate effectively with kitchen, hospitality, and clinical team members to ensure meal accuracy and timely delivery.
• Support patient satisfaction initiatives by responding promptly to patient requests and concerns.
• Assist with resolving meal service issues and implementing service recovery efforts when needed.
• Maintain accurate records and documentation related to patient meal service activities.
• Support room service operations by coordinating meal requests, snacks, and special nutrition needs.
• Promote exceptional customer service through every patient interaction.
• Contribute to a positive dining experience that supports healing, comfort, and recovery.

What You'll Bring

• Strong customer service skills.
• Effective verbal and written communication abilities.
• Attention to detail and organizational skills.
• Computer proficiency and ability to learn departmental software systems.
• Ability to work effectively in a fast‑paced environment.

Preferred Qualities

• Healthcare experience.
• Call center or customer service experience.
• Food service or hospitality experience.
• Knowledge of therapeutic diets and nutrition services.

What Success Looks Like

• Improve patient satisfaction and dining experiences.
• Maintain meal order accuracy and timeliness.
• Support efficient room service operations.
• Build positive and professional patient interactions.
• Promote food safety, quality, and regulatory compliance.
• Assist patients in navigating menu options that meet their dietary needs.
• Contribute to a collaborative and high-performing team environment.
• Consistently demonstrate GVMH's Behaviors of Excellence.

Why Join Us

• Direct influence on the patient experience.
• Meaningful role supporting healing and recovery.
• Supportive and collaborative work environment.
• Professional growth and development opportunities.
• Mission-driven culture focused on serving our communities.

Physical Requirements

• Telephone and computer‑based work.
• Prolonged sitting and communication activities.
• Frequent interaction with patients, staff, and healthcare team members.

Education, Certifications & Licensure

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Healthcare, hospitality, or food service experience preferred.

The Golden Valley Memorial Healthcare Difference Benefits That Support You

• Competitive pay and opportunities for additional incentives.
• Generous paid time off and a focus on work‑life balance.
• Medical, dental and vision coverage.
• Retirement benefits with employer contributions.
• Tuition assistance to help you continue your education.
• Career growth, leadership development and advancement opportunities.
• Support for professional development and continuing education.
• Employee recognition programs and a culture that values your contributions.

Your Career. Your Golden Opportunity. Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you'll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve.

Build a meaningful career where your work matters.

At Golden Valley Memorial Healthcare, you will find opportunities to grow, supportive teammates who want to see you succeed and the chance to make a difference.