Room Service Associate

Gvmh; North Dakota; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Medical, dental and vision coverage

Retirement benefits

Tuition assistance

Career growth and development

Employee recognition programs

Job summary

Golden Valley Memorial Healthcare is seeking a Room Service Associate in Golden Valley to ensure patients receive accurate, timely, and high-quality meals. You will take patient meal orders, verify diet restrictions, and coordinate with kitchen and clinical staff to ensure order accuracy and on-time delivery.

Strong customer service skills and the ability to work in a fast-paced environment are essential. High school diploma preferred; healthcare or hospitality experience is a plus, with

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Healthcare, hospitality, or food service experience preferred.

Responsibilities

• Answer patient meal ordering calls and assist with menu selections.
• Verify diet restrictions, allergies and meal eligibility.
• Enter meal orders into dietary management systems accurately.
• Communicate with kitchen, hospitality and clinical teams for accuracy and timely delivery.
• Support patient satisfaction efforts and respond to requests or concerns.
• Assist with resolving meal service issues and service recovery when needed.
• Maintain records related to patient meal service activities.
• Coordinate meal requests, snacks and special nutrition needs with room service.
• Promote exceptional customer service in every patient interaction.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Computer proficiency

Fast-paced environment

Education

High school diploma

Healthcare/hospitality experience

Job description

## Room Service AssociateApply: Golden Valley Memorial Hospital: Posted 2 Days Ago: JR100116**Pay Range**$16.00 - $22.40**Schedule Information**Scheduled Weekly Hours:6Work Shift:Varies, 4p-7p, 10:30a-7p, 6:45a-2p # **Find Your Golden Opportunity at Golden Valley Memorial Healthcare**Join a team where compassion, excellence, and connection guide everything we do. At Golden Valley Memorial Healthcare, you're more than an employee. You're a valued member of a supportive organization that invests in your growth, encourages professional development, and empowers you to make a meaningful difference in the lives of our patients and communities every day. As a Room Service Associate, you'll help ensure patients receive accurate, timely, and high-quality meal service while supporting exceptional hospitality, customer service, and patient satisfaction. **What You'll Do** Answer patient meal ordering calls and assist patients with menu selections.Verify diet restrictions, food allergies, and meal eligibility requirements.Accurately enter meal orders into dietary management systems.Communicate effectively with kitchen, hospitality, and clinical team members to ensure meal accuracy and timely delivery.Support patient satisfaction initiatives by responding promptly to patient requests and concerns.Assist with resolving meal service issues and implementing service recovery efforts when needed.Maintain accurate records and documentation related to patient meal service activities.Support room service operations by coordinating meal requests, snacks, and special nutrition needs.Promote exceptional customer service through every patient interaction.Contribute to a positive dining experience that supports healing, comfort, and recovery. **What You'll Bring** **Required Qualifications**Strong customer service skills.Effective verbal and written communication abilities.Attention to detail and organizational skills.Computer proficiency and ability to learn departmental software systems.Ability to work effectively in a fast-paced environment. **Preferred Qualities**Healthcare experience.Call center or customer service experience.Food service or hospitality experience.Knowledge of therapeutic diets and nutrition services. **What Success Looks Lik**eImprove patient satisfaction and dining experiences.Maintain meal order accuracy and timeliness.Support efficient room service operations.Build positive and professional patient interactions.Promote food safety, quality, and regulatory compliance.Assist patients in navigating menu options that meet their dietary needs.Contribute to a collaborative and high-performing team environment.Consistently demonstrate GVMH's Behaviors of Excellence. **Why Join Us**Direct influence on the patient experience.Meaningful role supporting healing and recovery.Supportive and collaborative work environment.Professional growth and development opportunities.Mission-driven culture focused on serving our communities. **Physical Requirements**Telephone and computer-based work.Prolonged sitting and communication activities.Frequent interaction with patients, staff, and healthcare team members. **Education, Certifications & Licensure**High school diploma or equivalent preferred.Customer service experience preferred.Healthcare, hospitality, or food service experience preferred.# **The Golden Valley Memorial Healthcare Difference** **Benefits That Support You**At Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals. * Competitive pay and opportunities for additional incentives* Generous paid time off and a focus on work-life balance* Medical, dental and vision coverage* Retirement benefits with employer contributions* Tuition assistance to help you continue your education* Career growth, leadership development and advancement opportunities* Support for professional development and continuing education* Employee recognition programs and a culture that values your contributions. **Your Career. Your Golden Opportunity.**Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you'll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve. **Thank You for Your Interest in Joining Our Team**Questions about this opportunity or the application process? Contact our Recruitment Team at [e-mail].