Room Service Associate

Golden-Valley-Memorial-Healthcare-1; Michigan; On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Medical, dental and vision coverage

Tuition assistance

Paid time off

Career growth opportunities

Job summary

Golden Valley Memorial Healthcare is seeking a Room Service Associate to ensure accurate, timely meal service for patients and to deliver exceptional hospitality and service. You will verify dietary needs, enter patient orders, and collaborate with kitchen and clinical teams to support a positive dining experience.

Ideal candidates have strong customer service and communication skills, attention to detail, and the ability to work in a fast-paced hospital environment.

Qualifications

• Strong customer service skills.
• Effective verbal and written communication abilities.
• Attention to detail and organizational skills.
• Computer proficiency and ability to learn departmental software systems.

Responsibilities

• Answer patient meal ordering calls and assist with menu selections.
• Verify diet restrictions, allergies and meal eligibility.
• Enter orders accurately into dietary management systems.
• Communicate with kitchen, hospitality and clinical teams for accuracy and timely delivery.
• Support patient satisfaction initiatives and respond to requests or concerns.
• Coordinate meal requests, snacks and special nutrition needs to support operations.

Skills

Customer service

Verbal & written communication

Attention to detail

Computer proficiency

Education

High school diploma or equivalent

Tools

Dietary management systems

Job description

Pay Range$16.00 - $22.40Schedule InformationScheduled Weekly Hours:6Work Shift:Varies, 4p-7p, 10:30a-7p, 6:45a-2pFind Your Golden Opportunity at Golden Valley Memorial HealthcareJoin a team where compassion, excellence, and connection guide everything we do.At Golden Valley Memorial Healthcare, you're more than an employee. You're a valued member of a supportive organization that invests in your growth, encourages professional development, and empowers you to make a meaningful difference in the lives of our patients and communities every day.As a Room Service Associate, you'll help ensure patients receive accurate, timely, and high-quality meal service while supporting exceptional hospitality, customer service, and patient satisfaction.What You'll DoAnswer patient meal ordering calls and assist patients with menu selections.Verify diet restrictions, food allergies, and meal eligibility requirements.Accurately enter meal orders into dietary management systems.Communicate effectively with kitchen, hospitality, and clinical team members to ensure meal accuracy and timely delivery.Support patient satisfaction initiatives by responding promptly to patient requests and concerns.Assist with resolving meal service issues and implementing service recovery efforts when needed.Maintain accurate records and documentation related to patient meal service activities.Support room service operations by coordinating meal requests, snacks, and special nutrition needs.Promote exceptional customer service through every patient interaction.Contribute to a positive dining experience that supports healing, comfort, and recovery.What You'll BringRequired QualificationsStrong customer service skills.Effective verbal and written communication abilities.Attention to detail and organizational skills.Computer proficiency and ability to learn departmental software systems.Ability to work effectively in a fast-paced environment.Preferred QualitiesHealthcare experience.Call center or customer service experience.Food service or hospitality experience.Knowledge of therapeutic diets and nutrition services.What Success Looks LikeImprove patient satisfaction and dining experiences.Maintain meal order accuracy and timeliness.Support efficient room service operations.Build positive and professional patient interactions.Promote food safety, quality, and regulatory compliance.Assist patients in navigating menu options that meet their dietary needs.Contribute to a collaborative and high-performing team environment.Consistently demonstrate GVMH's Behaviors of Excellence.Why Join UsDirect influence on the patient experience.Meaningful role supporting healing and recovery.Supportive and collaborative work environment.Professional growth and development opportunities.Mission-driven culture focused on serving our communities.Physical RequirementsTelephone and computer-based work.Prolonged sitting and communication activities.Frequent interaction with patients, staff, and healthcare team members.Education, Certifications & LicensureHigh school diploma or equivalent preferred.Customer service experience preferred.Healthcare, hospitality, or food service experience preferred.The Golden Valley Memorial Healthcare DifferenceBenefits That Support YouAt Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals.Competitive pay and opportunities for additional incentivesGenerous paid time off and a focus on work-life balanceMedical, dental and vision coverageRetirement benefits with employer contributionsTuition assistance to help you continue your educationCareer growth, leadership development and advancement opportunitiesSupport for professional development and continuing educationEmployee recognition programs and a culture that values your contributions.Your Career. Your Golden Opportunity.Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you'll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve.Thank You for Your Interest in Joining Our TeamQuestions about this opportunity or the application process? Contact our Recruitment Team at [e-mail].