Room Service Assistant - Main Food and Nutrition - Full Time - Evening

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Christ Hospital Health Network is seeking a Room Service Attendant to deliver patient meal trays and assist with bedside setup. You will greet patients, verify orders, and ensure timely service with a focus on courtesy and accuracy.

Responsibilities include cash handling for guest trays, maintaining cleanliness per HACCP standards, and supporting nursing staff with timely tray delivery. Prior experience in food service and healthcare is preferred.

Qualifications

• High school diploma or equivalent preferred.
• 2 years of related work experience. Health care experience preferred.
• Related food service knowledge and customer service skills should be demonstrated.

Responsibilities

• Delivers room service meal trays to patients promptly with courtesy and follows hand hygiene protocol.
• Assists with bedside meal setup and verifies tray accuracy with patients.
• Handles cash payments for guest trays and provides correct change when needed.
• Maintains cleanliness and sanitation of food service areas in line with HACCP standards.
• Attends department meetings and supports safety, sanitation, and infection control practices.

Skills

Customer service

Food handling

Cash handling

Hand hygiene

Education

High school diploma or equivalent

Job description

Job Description

Responsible for delivery of Room Service meal trays to patients, including assistance with meal set-up at bedside, delivery and collection of payment for guest trays, providing excellent customer service and sanitation.

Responsibilities

• Delivers Room Service meal trays to patients with speed and accuracy. Creates goodwill for the department by greeting the patient/guest with a smile. Follows tray delivery script for entering patient room and follows proper hand hygiene protocol. Verifies 2 patient identifiers prior to delivering meal tray. Assists with meal set-up as needed, including moving bedside table within reach. Confirms accuracy of meal order and provides patient with excellent customer service. Reports any patient complaints/concerns to a FANS Manager.
• Provides timely notification to nursing unit of prepared trays for insulin patients prior to delivering tray to the patient.
• Delivers Room Service guest trays to appropriate patient room. Collects cash payment for guest tray and returns promptly if change is needed. Confirms accuracy of meal order and provides guest with excellent customer service.
• Returns soiled tray carts to dishroom for proper cleaning and sanitation.
• Maintains clean and sanitary conditions in food service areas. Handles food properly during service. Follows HACCP principles and complies with hospital and Health Department standards. Completes and documents daily, weekly and monthly cleaning assignments. Reports any safety concerns to a FANS Manager.
• Attends meetings as required to enhance knowledge, job skills and communication within the department. Follows acceptable practices related to: safety, sanitation, infection control, quality control, and customer relations.
• Performs other duties or responsibilities as assigned or needed. May assist in other areas as relief.

Qualifications

Knowledge and Skills

• EDUCATION: High school diploma or equivalent preferred.
• YEARS OF EXPERIENCE: 2 years of related work experience. Health care experience preferred.
• REQUIRED SKILLS AND KNOWLEDGE: Related food service knowledge and skills. Customer service skills. Basic reading, writing and math skills.