Room Service Ambassador

University of Arkansas; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Room Service Ambassador to enhance patient care through exceptional service. This role involves assisting patients with menu selections, ensuring dietary needs are met, and delivering meals in a timely manner. The ideal candidate will possess strong customer service skills and the ability to communicate effectively. Join a collaborative healthcare organization committed to improving lives and making a difference in the community. If you are passionate about patient care and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement matching contribution

Basic Life Insurance

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• High School diploma/GED plus computer skills required.
• Experience in food service or patient care preferred.

Responsibilities

• Assist patients with menu selections and ensure meal delivery.
• Provide excellent customer service during food orders.
• Troubleshoot issues affecting patient satisfaction.

Skills

Customer Service

Basic Computer Skills

Telephone Etiquette

Education

High School Diploma/GED

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

05/06/2025
Type of Position:
Job Type: Regular
Work Shift:

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail] .

Department: OPS | NUTRI Patient Food Call Center

Department's Website:

Summary of Job Duties: The Room Service Ambassador is responsible for assisting patients with menu selections, and ensuring the patients receive meals and nourishments in accordance with physician prescribed diets, food allergies, and preferences. The Room Service Ambassador provides excellent customer service to ensure the department’s goals are met.
Qualifications:

Minimum:

• High School diploma/GED plus computer.

• Basic keyboard skills and telephone etiquette skills.

Preferred:

• Experience in a food service, customer services or patient care setting.

Responsibilities:

• Provides an excellent customer service experience when the patients are making menu selections.

• Take food orders over the phone.

• Make selections into the electronic meal selection, and updating and recording patient information.

• Corrects menu choices based on meal patterns, allergies and patient preferences.

• Trouble-shoots issues at the point of service affecting patient satisfaction with the food service.

• May perform other duties as assigned.

Additional Information:

Stand

Occasionally Sit Continuously Walk Occasionally Bend, crawl, crouch, kneel, stoop or reach overhead Occasionally Lift and carry weight 10 lbs or less Push and pull weight 10 lbs or less Use hands to touch, handle or feel Occasionally Talk Continuously Hear Continuously Taste or smell Never Read, concentrate, think analytically Continuously Physical Environment Inside Medical Facility Environment Noise Level Moderate Visual Requirements Color discrimination
Depth perception
Far visual acuity
Near visual acuity Hazards None

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

List of three Professional References (name, email, business title)

Optional Documents:

Proof of Veteran Status
Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible: No