Guest Experience Reservationist

Zocha Group; United States; Remote; USD 20,000 - 70,000; Full time

Job summary

An innovative hospitality group is seeking proactive and guest-focused professionals to join their remote Guest Relations team. In this role, you will assist guests with reservations and inquiries for top-tier restaurants, ensuring exceptional service and personalization. Ideal candidates will possess strong multitasking abilities and be tech-savvy, familiar with platforms like OpenTable and Resy. This position offers flexibility with evening and weekend hours, providing a fantastic opportunity for growth in the dynamic hospitality industry. If you are passionate about guest relations and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Prior experience in restaurant environments is required.
• Proficiency in reservation systems and communication tools is essential.

Responsibilities

• Manage reservations for top-tier restaurants and hospitality venues.
• Respond to guest inquiries via phone, email, and text.

Skills

Restaurant experience

Multitasking skills

Tech-savvy

Excellent written and verbal communication

Tools

OpenTable

SevenRooms

Resy

Tock

Slack

Job description

Direct message the job poster from Zocha Group

Zocha Group looking for talented hospitality professionals with restaurant experience to join our Guest Relations team in a remote role. You will assist guests via phone, text, and email, managing reservations for a range of top-tier restaurants and hospitality venues.

The ideal candidate will be proactive, professional, and guest-focused, with a warm yet polished communication style. Prior experience working in restaurant environments is required, and familiarity with platforms like OpenTable, Resy, SevenRooms, or Tock is a strong plus.

Key Responsibilities:

• Answer incoming calls professionally and efficiently
• Make and modify online reservations using industry platforms (e.g., OpenTable, SevenRooms, Resy, Tock)
• Respond to guest inquiries via phone, email, text, and online messaging
• Build and update guest CRM profiles to enhance personalization and service continuity
• Provide knowledgeable recommendations based on venue details, policies, and availability
• Communicate directly with venue management to coordinate guest requests and special accommodations
• Ensure accurate logging of guest interactions and follow company protocols

Qualifications & Skills:

• Strong multitasking skills and ability to work efficiently in a fast-paced environment
• Tech-savvy with proficiency in reservation systems (OpenTable, Tripleseat, SevenRooms, Resy, Tock) and communication tools (such as Slack)
• Excellent written and verbal communication skills with a customer-first approach
• Availability to work flexible hours, including evenings, weekends, and holidays as needed

This is a remote position with opportunities for growth. Evenings and weekend availability is required. If you have a passion for hospitality and guest relations, apply today with your resume highlighting relevant experience!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

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