Room Attendant — Guest Rooms, Laundry Support, Great Benefits

Sonesta Hotels International Corporation in; Phoenix (AZ); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with公司匹配

401(k) Retirement Plan with Company 匹配

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Di

Job summary

Sonesta International Hotels in Phoenix is seeking a Room Attendant to support the Housekeeping Management Team by cleaning guest rooms and public spaces, with backup support for the Laundry Department.

The role emphasizes delivering Sonesta Service, joining a team across shifts, and maintaining safety and quality standards to ensure guest satisfaction and a pleasant hotel experience.

Qualifications

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Skills

English fluency

Job description

Sonesta International Hotels in Phoenix is seeking a Room Attendant to support the Housekeeping Management Team by cleaning guest rooms and public spaces, with backup support for the Laundry Department.

The role emphasizes delivering Sonesta Service, joining a team across shifts, and maintaining safety and quality standards to ensure guest satisfaction and a pleasant hotel experience.