Room Attendant

StepStone Hospitality; Rocky Mount (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

StepStone Hospitality seeks a dedicated Housekeeping staff member for the Residence Inn Rocky Mount. Responsibilities include thorough cleaning of assigned rooms and suites, ensuring guest safety, and adhering to hotel policies. Candidates must possess strong communication skills in English, demonstrate professional conduct, and be able to adapt to high-pressure conditions. This role is critical for maintaining hotel standards and guest satisfaction.

Qualifications

• Must have comprehensive knowledge of the English language.
• Ability to follow safety training for health.
• Must follow all hotel policies and procedures.

Responsibilities

• Clean and maintain all assigned rooms and suites daily.
• Report items missing from rooms and suites.
• Maintain equipment used in work and report repairs.

Skills

Effective communication in English

Ability to report information accurately

Follow safety training protocols

Professional conduct

Adaptability to change

Job description

Description

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.
• Report any items missing from rooms and suites.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes.
• All lost and found are to be taken to the housekeeping office as soon as they are found.

Stepstone Hospitality and the Residence Inn Rocky Mount Hotel are an Equal Opportunity Employer - EOE/M/F/D/V

Requirements

Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

• Ability to accurately report information.
• Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development
• Conducts him/herself (acts and dresses) professionally at all times; sets standards for all associates.