Room Attendant

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Le Méridien & Sheraton Charlotte Hotels is seeking dependable Housekeeping Room Attendants dedicated to delivering a clean, comfortable guest experience. You will clean and stock rooms, assist guests, and maintain safety and courtesy standards.

This role emphasizes teamwork, active work and pride in a job well done. We value reliability, attention to detail, and the ability to follow safety procedures and hotel policies while ensuring guest satisfaction.

Qualifications

• Must be able to communicate in English with guests and team members.
• Able to follow safety and hotel policies and procedures.
• Strong attention to detail in cleaning and stocking rooms.

Responsibilities

• Clean and maintain all assigned rooms and suites daily, including beds and bathrooms.
• Stock supplies, report maintenance issues, and ensure guest safety.
• Provide courteous service and professional conduct to guests and colleagues.

Skills

English communication

Safety awareness

Attention to detail

Job description

Description

Join the team at Le Méridien and Sheraton Charlotte!

We’re looking for dependable and detail-oriented Housekeeping Room Attendants who take pride in creating a clean, comfortable, and welcoming experience for our guests.

If you enjoy staying active, working as part of a team, and taking pride in a job well done, we’d love to hear from you.

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc.

Administration

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Clean and maintain all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking of room lights, television, spot cleaning, and stocking all room supplies.
• Report any items missing from rooms and suites.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers. Keep all doors closed when cleaning for safety and security purposes.
• All lost and found are to be taken to the Housekeeping office as soon as they are found.

Support

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Must follow all safety training to maintain proper health pertaining to bending, stretching, arm movement and lifting techniques.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

• Understands and communicates the StepStone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Requirements

These are required of every associate

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, reading.
• Minimum pulling of 20 pounds.

Other duties may be assigned.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.