Room Attendant

TMR Operations, LLC; Napa (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

TMR Operations, LLC is looking for dedicated Housekeepers in Napa, California. Your primary role will be to clean and supply guest rooms, ensuring they meet high standards and exceed guest satisfaction. You will be responsible for restocking amenities, addressing guest requests, and reporting any maintenance issues.

This position requires attention to detail, adherence to safety protocols, and a commitment to providing excellent service. Join us to support our goal of delivering memorable experiences to guests!

Qualifications

• Attention to detail in cleaning and maintaining guest rooms.
• Ability to respond to guest requests and report issues.
• Compliance with safety and health protocols.

Responsibilities

• Clean and supply guest rooms according to standards.
• Restock guestroom amenities and maintain linen closet.
• Report any damages or maintenance needs immediately.
• Respond to guest complaints and requests.

Job description

Company Overview

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Position Summary

Cleans and supplies all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction. Reports damage, mechanical deficiencies, suspicious activities or theft.

Duties & Responsibilities

1. Cleans all areas of the property's guest rooms according to standards and procedures. Assigned responsibilities typically include changing linens and making beds, cleaning bathrooms, sweeping and dusting guest rooms, emptying trash, maintaining cleanliness of balconies and terraces, cleaning and dusting room furnishings as assigned.
2. Restocks guestroom amenities and literature as needed.
3. Maintains linen closet in a clean, neat and orderly manner. Assists with restocking as assigned.
4. Responds to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction.
5. Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
6. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
7. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
8. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with the hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
9. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.