Laundry Attendant

Tempe Hotel Operations, LLC; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Pacific Hospitality Group in Tempe, Arizona is seeking a dedicated Laundry Attendant to ensure the proper cleaning and maintenance of linens and towels. This role requires the ability to operate laundry machines, manage the cleanliness of the laundry area, and uphold high guest satisfaction standards.

The ideal candidate will have prior laundry experience, the skills to follow safety procedures, and the capacity to manage various duties efficiently while ensuring equipment functionality.

Qualifications

• Prior hotel or laundry experience is desirable.
• Ability to stand and walk for sustained periods.
• Visual acuity to determine accuracy and thoroughness.

Responsibilities

• Wash and dry linens and towels as directed.
• Maintain cleanliness of the laundry room.
• Report damage or suspicious activities.

Skills

Laundry experience

Bi-lingual

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long‑term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long‑term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Responsibilities

Wash all soiled linens, towels, napkins, or other assigned items and ensure they are properly ironed, folded, and stocked according to department procedures and standards to exceed guest satisfaction. Maintain cleanliness of the laundry room. Report damage, mechanical deficiencies, or suspicious activities.

• Exceed guest expectations.
• Remove and sort dirty linens and towels from laundry carts.
• Wash and dry all linens, towels, rags, etc., as directed by management.
• Learn, understand, and follow the proper operation of washing machines, dryers, other equipment, and use of chemicals.
• Clean dryer filters daily (or more frequently as needed) and maintain all equipment as trained and instructed.
• Immediately report any noted repairs or maintenance of laundry equipment, guestroom, public areas, or back of the house areas.
• Resolve guest complaints within scope of authority, otherwise refer the matter to management.
• Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notify management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• Report to work as scheduled (on time and on a regular basis) as an essential function of the job.

Other Responsibilities/Supportive Functions

• Perform duties of Room Attendant when needed.
• Deliver linens to linen closets, restaurants or designated areas.
• Stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety, and security procedures and regulations.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department and log appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
• Notify management of unsafe conditions, needed maintenance of any rooms or equipment, and any accidents.

What You Will Bring

• Prior hotel or laundry experience is desirable.
• Bi‑lingual is not required, but is desirable.
• While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace. Frequently grasps objects. Regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. Frequently stoops and crouches. Talks occasionally and frequently needs to hear sounds or voices. Many aromas and smells are present in the guest rooms and other hotel areas. Balance is frequently required to prevent falling when walking, standing while moving or carrying furniture or equipment. Frequently pushes and pulls furniture or equipment.
• Lifting is regularly required to move, clean, or prepare rooms. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects such as carts, furniture, and linens.
• The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

The team member is subject to environmental conditions found when working both inside and outside. The team member is regularly subject to extreme heat and humidity found in a laundry facility. The team member is subject to noise produced by industrial washers, dryers, and other cleaning equipment. There is sufficient noise to cause the team member to shout to be heard above the ambient noise level. The team member is regularly exposed to vibration produced by industrial washing and drying equipment and a vacuum cleaner. The team member is subject to hazards which include proximity to moving mechanical parts, electrical current, or exposure to cleaning chemicals. The team member is occasionally subject to atmospheric conditions such as fumes, odors, or dusts. The team member is exposed to infectious diseases and blood‑borne pathogens.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.