Room Attendant

IHG Operations, LLC; Santa Ana (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Pacific Hospitality Group is seeking a hotel housekeeping team member to maintain clean guest rooms and public areas, restock amenities, and respond to guest requests with a focus on guest satisfaction. The role supports safety standards and reports maintenance needs promptly.

You will work under established procedures, ensuring accuracy in logs and inventory, while upholding company values and delivering memorable experiences to guests.

Qualifications

• Hotel housekeeping experience preferred.
• Ability to read and comprehend simple instructions and memos.
• Must complete training on proper disposal/handling of sharps.

Responsibilities

• Cleans all areas of guest rooms per standards and procedures.
• Restocks amenities and linens; maintains clean linen closet.
• Responds to guest requests to exceed satisfaction; reports repairs.
• Cleans corridors and service areas; notifies management of problems.
• Notifies supervision of unsafe conditions or unusual events.

Skills

Housekeeping

Guest service

Communication skills

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentCompany Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.What You Will AccomplishCleans all areas of the property's guest rooms according to standards and procedures. Assigned responsibilities typically include changing linens and making beds, cleaning bathrooms, sweeping and dusting guest rooms, emptying trash, maintaining cleanliness of balconies and terraces, cleaning and dusting room furnishings as assigned.Restocks guestroom amenities and literature as needed.Maintains linen closet in a clean, neat and orderly manner. Assists with restocking as assigned.Responds to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction.Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.Retrieves, stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.Returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.Cleans all corridors and service areas as assigned.Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.What You Will BringCleans and supplies all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction. Reports damage, mechanical deficiencies, suspicious activities or theft.Great If you havePrior housekeeping experience in a hotel environment preferred.Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction.Ability to read and comprehend simple instructions, short correspondence and memos.Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled.Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.