Room Attendant

Pacific Hospitality Group; Orange (CA); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Pacific Hospitality Group is seeking a part-time Room Attendant for Hotel Zessa Orange County Airport (DoubleTree by Hilton). You will clean guest rooms, restock amenities, and maintain cleanliness in corridors and public areas to exceed guest expectations.

Ideal candidates have prior hotel housekeeping experience, can read simple instructions, and are flexible with schedules including weekends and holidays. Training on safety, discretion, and guest service is provided as part of the role.

Qualifications

• Prior housekeeping experience in a hotel environment preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Holidays, weekends and alternate shifts are possible.

Responsibilities

• Cleans all areas of the property's guest rooms according to standards and procedures.
• Restocks guestroom amenities and literature as needed.
• Maintains linen closet in a clean, neat and orderly manner.
• Responds to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction.
• Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• Retrieves, stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.
• Returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
• Cleans all corridors and service areas as assigned.
• Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

Skills

Housekeeping experience

Job description

## Room AttendantApplylocations: Hotel Zessa Orange County Airport, a DoubleTree by Hiltontime type: Part timeposted on: Posted Yesterdayjob requisition id: JR100386**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment**## Company Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.## # What You Will Accomplish* Cleans all areas of the property's guest rooms according to standards and procedures. Assigned responsibilities typically include changing linens and making beds, cleaning bathrooms, sweeping and dusting guest rooms, emptying trash, maintaining cleanliness of balconies and terraces, cleaning and dusting room furnishings as assigned.* Restocks guestroom amenities and literature as needed.* Maintains linen closet in a clean, neat and orderly manner. Assists with restocking as assigned.* Responds to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction.* Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.* Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.* Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.* Retrieves, stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.* Returns any items found in guest rooms, hallways, or back of the house to the housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.* Cleans all corridors and service areas as assigned.* Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.**What You Will Bring**Cleans and supplies all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction. Reports damage, mechanical deficiencies, suspicious activities or theft.# # Great If you have* Prior housekeeping experience in a hotel environment preferred.* Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction.* Ability to read and comprehend simple instructions, short correspondence and memos.* Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled.* Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.*We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.**This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*-*We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.**This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*### Join Our Team*At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.*