Housekeeping Coordinator

StepStone Hospitality; Charlotte, Northern (NC, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

StepStone Hospitality at Le Méridien Charlotte and Sheraton Charlotte Hotels is seeking a careful Housekeeping Coordinator to support the housekeeping team and help deliver an exceptional guest experience.

You will manage phone messages, run room assignment reports, log guest and employee requests, handle lost and found, relay work orders to Engineering, coordinate with other departments, monitor deliveries and room replacements, and uphold key control and safety procedures across shifts.

Qualifications

• Spanish bilingual ability preferred.
• Minimum lifting of 20 pounds.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Good computer skills.

Responsibilities

• Answer Housekeeping phones and take messages in a courteous and efficient manner.
• Run reports for room assignments and updating as needed.
• Fulfill all guest and employee requests promptly.
• Keep guest request logs up to date to ensure efficient response time.
• Secure, log and mail all lost and found items expediently.
• Enter and communicate all work orders or requests to Engineering Department.
• Coordinate Housekeeping work with other departments.
• Track and monitor all deliveries and notify manager of their status.
• Track and monitor room replacement status.
• Maintain key control within the department.
• Report problems to the Supervisor or Manager promptly.
• Clean rooms as directed by management.
• Follow opening/closing procedures for the department.

Skills

Spanish bilingual ability

Computer skills

Education

High school education

Tools

Computer skills

Job description

Join our team! Le Méridien Charlotte and Sheraton Charlotte Hotels are looking for an organized and motivated Housekeeping Coordinator to support our Housekeeping team and help us deliver an exceptional guest experience.

What will you be doing as a Housekeeping Coordinator?

• Answer Housekeeping phones and take messages in a courteous and efficient manner.
• Responsible for running all reports as required for room assignments and updating as needed.
• Fulfill all guest and employee requests promptly.
• Responsible for keeping guest request logs up to date to ensure efficient response time is realized.
• Responsible for securing, logging and mailing all lost and found items expediently.
• Responsible for entering and communicating all work orders or requests to Engineering Department.
• Coordinates Housekeeping work with other departments.
• Tracks and monitors all deliveries and notifies manager of their status.
• Tracks and monitors room replacement status.
• Responsible for maintaining key control within the department.
• Reports any problems to the Supervisor or Manager immediately.
• Cleans rooms as directed by management.
• Ensure that your proper uniform and nametag is worn at all times.
• Maintain effective communication with all co-workers and supervisors.
• Must be familiar with the opening and closing procedures for the department.
• Ensure all assets and supplies for the department are kept secure and in storage at all times.
• Be familiar & assist with all emergency and fire procedures.
• Report to Security any suspicious activity.
• Follow key sign in and sign out procedures.
• Adhere to scheduled work hours and attendance policies and procedures.
• Familiarize self with the property Housekeeping policies and procedures

StepStone Hospitality is an Equal Opportunity Employer

Requirements

• Spanish bilingual ability preferred.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• CPR and first aid training preferred.