Room Attendant

DoubleTree Suites by Hilton Charlotte SouthPark; Charlotte (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Generous medical, dental, and vision insurance

401k matching

Employee discount program

Vacation and Sick Time

Job summary

A prestigious hotel in Charlotte is seeking a Room Attendant to maintain high cleanliness standards of guest rooms and public areas. The ideal candidate will greet guests, address inquiries, and ensure rooms are well-stocked and serviced. Previous housekeeping experience is preferred but not required. We're looking for individuals who can follow routines consistently and are capable of performing physical tasks essential for the role. Comprehensive benefits are provided including medical insurance and vacation time.

Qualifications

• Previous housekeeping or custodial experience preferred but not required.
• Ability to carry out specific oral or written instructions.
• Ability to perform repetitive actions consistently.

Responsibilities

• Ensure assigned rooms are fully stocked, cleaned, and serviced.
• Maintain cleanliness and appearance of all public spaces.
• Respond to guest queries and resolve complaints.
• Collect and handle soiled linens for laundering.
• Comply with all housekeeping policies and standards.

Skills

Attention to detail

Ability to follow instructions

Physical stamina

Education

High school diploma or equivalent

Job description

Description

The Room Attendant will ensure that assigned rooms are fully stocked, cleaned, and serviced to a high standard. Also maintain cleanliness and appearance of all public spaces within the hotel. Promptly address guests queries and resolve guest complaints within scope of responsibilities.

Division DoubleTree Charlotte

The Room Attendant will ensure that assigned rooms are fully stocked, cleaned, and serviced to a high standard. Also maintain cleanliness and appearance of all public spaces within the hotel. Promptly address guests queries and resolve guest complaints within scope of responsibilities.

How You’ll Shape The Experience & Future

• Greeting guests and responding to queries.
• Make beds in guest rooms. Replenish supplies such as drinking glasses, water, coffee, writing supplies, and bathroom supplies in guest rooms.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas.
• Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner.
• Dust furniture and equipment.
• Polish metalwork, such as fixtures and fittings.
• Wash walls, ceilings, woodwork, windows, door panels, and sills.
• Empty wastebaskets, empty and clean ashtrays, transport trash and waste to disposal area.
• Replace light bulbs.
• Collects soiled linens for laundering and receives and stores linen supplies in linen closet.
• Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent.
• Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles.
• Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin.
• Report any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.
• Complying with all housekeeping policies, procedures, and standards.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

Key Strengths for Success

• Ability to carry out specific oral or written instructions, frequently following a simple routine.
• Ability to perform repetitive actions consistently.

Professional Experience

• Previous housekeeping or custodial experience preferred but not required

Academic Background

• High school diploma or equivalent required

What You Can Expect

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time

Position Requirements

Successful completion of a background check is required prior to employment.

Equal Opportunity Employer Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.