Rooftop Host: Warm Welcome, Seating & Guest Service

Colwen Management Inc; Portsmouth (NH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

Employee Assistance Program

401K Plan – Traditional & Roth

Hotel Discount Travel Program

Exclusive Associate Discounts

Training and Development Programs

Job summary

AC Hotel Portsmouth's Rooftop at the Envio, a Colwen Hotels Property, is seeking friendly Hosts to join our team. You will greet guests, provide accurate wait times, manage reservations, escort guests to dining areas, and hand menus while introducing servers. Maintain a clean reception and assist staff as needed.

Ideal candidates have superb interpersonal skills, ability to operate a POS system, and a flexible 7-day schedule including nights and holidays. Training and benefits are provided.

Qualifications

• Excellent interpersonal and customer service skills; ability to solve problems.
• Ability to operate point-of-sale system.
• Ability to work quickly and efficiently.
• Organizational and time management skills.
• Ability to work with a team.
• Ability to maintain personal hygiene.
• Previous experience as a host or server preferred.
• Ability to work 7-day rotational schedule, including nights, weekends and holidays.

Responsibilities

• Greet and welcome guests with a friendly greeting and assist with seating.
• Provide accurate wait times and manage waiting lists.
• Manage reservations and escort guests to dining or bar areas.
• Provide menus and announce server's name.
• Greet and thank guests upon departure and coordinate seating options with wait staff.
• Maintain a clean reception area and assist with other restaurant tasks as needed.
• Answer incoming calls and address guest queries.

Skills

Customer service

POS system

Time management

Teamwork

Interpersonal communication

Problem solving

Schedule flexibility

Tools

Point-of-sale systems

Job description

AC Hotel Portsmouth's Rooftop at the Envio, a Colwen Hotels Property, is seeking friendly Hosts to join our team. You will greet guests, provide accurate wait times, manage reservations, escort guests to dining areas, and hand menus while introducing servers. Maintain a clean reception and assist staff as needed.

Ideal candidates have superb interpersonal skills, ability to operate a POS system, and a flexible 7-day schedule including nights and holidays. Training and benefits are provided.