Server - Rooftop at the Envio

Colwen Management Inc; Portsmouth (NH); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program

Exclusive Associate Discounts

Training and Development Programs

Job summary

Colwen Hotels is seeking experienced servers for The Rooftop at the Envio at the AC Hotel Portsmouth. You will greet guests, take orders, and ensure guest satisfaction while delivering food and beverages in a fast-paced, friendly environment.

This role requires excellent customer service, ability to operate a POS system, and a team-oriented mindset. Benefits include health, vision, and retirement options, plus employee discounts and development programs.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to operate point-of-sale system.
• Ability to work quickly and efficiently.
• Organizational and time-management skills.
• Must be at least 18 years old; high school diploma or equivalent preferred.

Responsibilities

• Greet guests warmly and take/relay orders.
• Answer questions about the menu and maintain knowledge of items.
• Deliver food and beverages and ensure guest satisfaction.
• Prepare guest checks and process payments.
• Clear tables, stock sideboards, and maintain clean dining areas.
• Collaborate with team while complying with brand standards and policies.

Skills

Interpersonal skills

Customer service

POS system

Quick learner

Teamwork

Personal hygiene

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) system

Job description

AC Hotel by Marriott Downtown/Waterfront
299 Vaughn Street
Portsmouth, NH 03801, USA

Description

The Rooftop at the Envio at the AC Hotel Portsmouth, a Colwen Hotels Property, is seeking experienced and friendly Servers to join our team. You will be the face of our restaurant, providing memorable experiences for our guests. In this role you will need to be quick on your feet, have a positive upbeat attitude, and enjoy talking to people. If this sounds like you, we would like to meet you!

General Responsibilities:

• Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible)
• Take orders from guests and deliver to appropriate person to execute
• Answer questions regarding the menu
• Maintain knowledge of all menu items and composition
• Take food and beverage orders and deliver to the kitchen
• Delivers food, beverages, condiments and other requested items
• Ensure that food is prepared correctly and to the guest’s satisfaction; return incorrect or improperly cooked items to the kitchen
• Collect plates and clear table as guests finish their meal
• Adhere to all applicable Colwen and brand standards for food and beverage service and compliance with state liquor policies
• Clean designated areas in accordance with defined procedures
• Ensure sideboards are adequately stocked
• Set tables to standards, and that all items are clean and in good repair
• Prepare guest checks and collect payment
• Assist with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments
• Perform other related duties as assigned, you may required to perform a variety or duties in multiple departments during a shift

Requirements:

• Excellent interpersonal and customer service skills, ability to solve problems
• Ability to operate point-of-sale system
• Ability to work quickly and efficiently
• Organizational and time management skills
• Ability to work with a team
• Ability to maintain personal hygiene
• Must be at least 18 years of age
• High School Diploma or equivalent preferred
• Previous experience as a server preferred
• Ability to work 7-day rotational schedule, including nights, weekends and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.