Roofing Systems Technical Training Lead
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Job summary
Westlake seeks an experienced Technical Services Manager to serve as a technical SME, developing classroom and field installation training for our roof tile products and WRBP components. The role focuses on product knowledge, building codes, and installation support across North America from a Dallas-based location.
The ideal candidate will lead training programs, collaborate with sales and product teams, and travel up to 60% with several overnight stays weekly to support installations,
Qualifications
- Advanced knowledge of roofing installation processes.
- Knowledge of standard building practices.
- Specific knowledge of building and wind codes in assigned territory.
- Written and oral communication and presentations skills.
- Proven ability to interact with varied backgrounds to promote products and installation practices.
- Skilled mechanical abilities.
- Ability to read and interpret technical documents such as installation instructions, architectural blueprints, construction plans, product specifications and building codes.
- Ability to work independently yet lead and work as part of a team.
- Ability to construct training decks using common tools and materials.
- 6-8 years of experience with construction, building materials, building science or related fields.
- Working knowledge of Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint.
Responsibilities
- Prepare and execute installation instructions, guides, videos and other tools for use in the field.
- Develop product training methodology for classroom and field installation training.
- Train installation crews on proper installation technique.
- Train customers and sales personnel on proper installation technique.
- Serve as the technical subject matter expert for product knowledge, building code and installation questions and inquiries.
- Manage day-to-day issues and work with sales to ensure solutions are achieved.
- Analyze and provide feedback concerning product development and pricing.
- Responsible for creating the strategies for providing product and installation support and training across North America.
- Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installation.
- Collaborate with Customer Care as needed to support warranty claims and customer complaints.
- Work closely with marketing teams for preparation of displays for trade shows as needed.
- Up to 60% travel required with 2-3 overnight stays per week.
Skills
Tools
Job description
Westlake seeks an experienced Technical Services Manager to serve as a technical SME, developing classroom and field installation training for our roof tile products and WRBP components. The role focuses on product knowledge, building codes, and installation support across North America from a Dallas-based location.
The ideal candidate will lead training programs, collaborate with sales and product teams, and travel up to 60% with several overnight stays weekly to support installations,
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