Roofing Technical Trainer & Field Install Expert

Westlake Chemical; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Job summary

Westlake Chemical seeks a Technical Services Manager to act as the technical expert and lead installation training programs for our roofing products in the US market, primarily Florida. The role includes developing classroom and field training materials and responding to installation and product inquiries.

The ideal candidate will have advanced roofing installation knowledge, strong communication skills, and the ability to train crews and customers.

Qualifications

• Advanced knowledge of roofing installation processes.
• Knowledge of standard building practices.
• Specific knowledge of building and wind codes in assigned territory.
• Written and oral communication and presentation skills.
• Proven ability to interact and communicate with persons of various backgrounds and knowledge levels in order to promote products, and proper installation practices.
• Skilled mechanical abilities.
• Ability to read, interpret and comprehend technical documents such as installation instructions, architectural blueprints, construction plans, product specifications and building codes.
• Ability to work independently with minimal supervision, yet have the ability to lead and work as part of a team.
• Ability to construct training decks as needed using common tools, building techniques, and materials.
• 6-8 years of experience with construction, building materials, building science or related fields.
• Working knowledge of Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint

Responsibilities

• Prepare and execute installation instructions, guides, videos and other tools for use in the field.
• Develop product training methodology for classroom and field installation training.
• Train installation crews on proper installation technique.
• Train customers and sales personnel on proper installation technique.
• Serve as the technical subject matter expert for product knowledge, building code and installation questions and inquiries.
• Manage day-to-day issues and work with sales to ensure solutions are achieved.
• Analyze and provide feedback concerning product development and pricing.
• Responsible for creating the strategies for providing product and installation support and training across North America.
• Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installation.
• Collaborate with Customer Care as needed to support warranty claims and customer complaints.
• Work closely with marketing teams for preparation of displays for trade shows as needed.
• Up to 60% travel required with 2-3 overnight stays per week.

Skills

Roofing installation knowledge

Building codes knowledge

Communication and presentation

Mechanical abilities

Reading blueprints and technical docs

Team leadership

Training delivery (classroom/field)

Microsoft Office

Tools

Microsoft Office

Job description

Westlake Chemical seeks a Technical Services Manager to act as the technical expert and lead installation training programs for our roofing products in the US market, primarily Florida. The role includes developing classroom and field training materials and responding to installation and product inquiries.

The ideal candidate will have advanced roofing installation knowledge, strong communication skills, and the ability to train crews and customers.