Roofing Service Coordinator - Scheduling & Client Solutions

Tecta America Commercial Roofing; Jessup (MD); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

Tecta America East LLC in Jessup, MD is seeking a Service Coordinator to support the Service Manager, Director, Superintendent, and field crews. You will ensure effective communication with customers and respond to their needs.

Responsibilities include maintaining Navision accounts, resolving service issues, building relationships, scheduling field teams, and processing financial adjustments to sustain the service department.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three (3) years of service department, commercial roofing, and/or customer service experience.
• Must have a valid Driver's license and ability to pass background check and drug test.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook).
• Ability to clearly convey concepts and action plans for service documents.

Responsibilities

• Open and maintain customer accounts in Navision and update information as required.
• Resolve service issues by assessing the problem, determining causes, and implementing solutions.
• Develop and maintain business relationships to broaden the bidding pool.
• Schedule daily/weekly field crews and manage on-call coverage.
• Handle accounts receivable/payable to support fiscal health of the service dept.

Skills

Planning

Problem solving

Attention to detail

Multi-tasking

Follow-through

Prioritization

Time management

Driver's license

Education

High School Diploma

College degree a plus

Tools

Excel

Word

Outlook

Job description

Tecta America East LLC in Jessup, MD is seeking a Service Coordinator to support the Service Manager, Director, Superintendent, and field crews. You will ensure effective communication with customers and respond to their needs.

Responsibilities include maintaining Navision accounts, resolving service issues, building relationships, scheduling field teams, and processing financial adjustments to sustain the service department.