Roofing Service Coordinator: Client Care & Scheduling

Tecta East; Jessup (MD); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Paid holidays

Job summary

Tecta America East LLC – Jessup Location is seeking a Service Coordinator to support the Service Manager, Director, Superintendent and field crews from our Jessup, MD office. You will interface with customers, manage accounts, and coordinate scheduling to ensure timely service delivery.

Requirements include a High School Diploma or equivalent and at least 3 years in service, roofing, or customer service. Proficiency with Navision and Microsoft Office is expected.

Qualifications

• High School Diploma or equivalent; college degree a plus.
• Minimum of three (3) years of service department, commercial roofing, and/or customer service experience.
• Strong planning, organizing, problem-resolution and multi-tasking skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Must have valid driver's license and pass background/drug tests.

Responsibilities

• Open and maintain customer accounts; input into Navision; update accounts as required.
• Resolve service issues by assessing problems, selecting best solutions, expediting corrections, and following up.
• Develop and maintain business relationships to grow Tecta's bidding pool.
• Attend trade events and meetings to grow industry connections.
• Process accounts receivable/payable to maintain fiscal wellness of the service department.
• Manage daily/weekly field schedules and on-call off-hours coverage.
• Assist with service documents and customer communications as needed.

Skills

Planning & organizing

Problem solving

Attention to detail

Multi-tasking

Follow-through

Navision

Microsoft Office

Education

High School Diploma or equivalent

College degree a plus

Tools

Navision

Job description

Tecta America East LLC – Jessup Location is seeking a Service Coordinator to support the Service Manager, Director, Superintendent and field crews from our Jessup, MD office. You will interface with customers, manage accounts, and coordinate scheduling to ensure timely service delivery.

Requirements include a High School Diploma or equivalent and at least 3 years in service, roofing, or customer service. Proficiency with Navision and Microsoft Office is expected.