Roofing Service Coordinator - Scheduling, Accounts & Support

Tecta America Commercial Roofing; Jessup (MD); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Paid time off

Paid holidays

Job summary

Tecta America East LLC – Jessup Location is seeking a Service Coordinator to support our Jessup, MD service operations. You will manage customer accounts, schedule field crews, input data in Navision, handle invoicing and A/R tasks, and help streamline service delivery.

The ideal candidate has at least three years in service or roofing or customer service, a high school diploma (college degree a plus), proficiency with Microsoft Office, a valid driver’s license, and the ability to pass

Qualifications

• Minimum three years in service department, commercial roofing, and/or customer service.
• Strong planning, organization, and problem-solving skills.
• Proficient with Microsoft Office; valid driver’s license; able to pass background/drug checks.

Responsibilities

• Opens and maintains customer accounts by recording account information and inputting into Navision.
• Resolves service issues by assessing complaints and expediting resolutions.
• Develop and maintain business relationships to broaden bidding pool.
• Attend trade events to develop industry relationships.
• Maintains financial accounts by processing customer adjustments.
• Input and manage accounts receivable and accounts payable as needed.
• Develop daily and weekly field schedules and on-call coverage.
• Perform other related duties as assigned.

Skills

Planning & organizing

Problem solving

Attention to detail

Multi-tasking

Education

High School Diploma or equivalent

College degree preferred

Tools

Navision

Microsoft Office

Job description

Tecta America East LLC – Jessup Location is seeking a Service Coordinator to support our Jessup, MD service operations. You will manage customer accounts, schedule field crews, input data in Navision, handle invoicing and A/R tasks, and help streamline service delivery.

The ideal candidate has at least three years in service or roofing or customer service, a high school diploma (college degree a plus), proficiency with Microsoft Office, a valid driver’s license, and the ability to pass