Roofing Operations Leader: Lead, Optimize & Deliver WOW

GSM Services; Gastonia (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

GSM Services is seeking a proven RoofSHIELD Operations Leader to oversee the RoofSHIELD Division, coordinate daily operations, and align production with schedules and budgets.

The role emphasizes safety, quality, team development, and delivering WOW service to customers, while building a high-performance, accountable field team.

You will lead field supervisor collaboration, participate in strategic planning, and mentor crews to improve performance and customer satisfaction.

Qualifications

• 10+ years of roofing industry experience with strong operations knowledge.
• In-depth knowledge of roofing systems (BUR, TPO, PVC, EPDM, metal, modified bitumen).
• Proven leadership, planning, and organizational skills.
• Commitment to safety, quality workmanship, accountability, and customer satisfaction.
• Ability to manage multiple priorities and make sound decisions.
• Proficient in scheduling, communication, and problem solving.

Responsibilities

• Oversee leadership and production of the RoofSHIELD Division.
• Coordinate daily schedules, dispatch, materials, equipment, and resources.
• Partner with Field Supervisor to establish production plans and stay on schedule and budget.
• Lead safety, quality checks, and post-job reviews to improve performance.

Skills

Leadership

Communication

Planning

Organizational skills

Problem solving

Safety commitment

Customer service

Teamwork

Decision making

Scheduling know-how

Tools

Scheduling software

Spreadsheets

Databases

Word processing

Job description

GSM Services is seeking a proven RoofSHIELD Operations Leader to oversee the RoofSHIELD Division, coordinate daily operations, and align production with schedules and budgets.

The role emphasizes safety, quality, team development, and delivering WOW service to customers, while building a high-performance, accountable field team.

You will lead field supervisor collaboration, participate in strategic planning, and mentor crews to improve performance and customer satisfaction.