RoofSHIELD Service Technician- Experienced

GSM Services; Gastonia (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Health Insurance

Dental and Vision Insurance

401(k) Retirement Plan

Profit Sharing Program

Life Insurance

Short-Term Disability Coverage

Company Vehicle

Branded Uniforms

Company-Paid Training & Professional &

Job summary

GSM Services in Gastonia, NC is seeking an Experienced RoofSHIELD Service Technician to lead and mentor a team of Roof Leak Technicians, guiding training, ride-alongs, and performance reviews while implementing the latest tools and methods.

You will oversee scheduling, quality assurance visits, on-call rotations, and invoicing support to ensure safe, high‑quality service. A minimum 3 years in roofing with leak repair and strong communication are essential.

Qualifications

• 3+ years of experience in roofing or related field with expertise in roof leak repair.
• Leadership and coaching experience with strong interpersonal and communication skills.
• Ability to manage multiple priorities and coordinate across departments.
• Proficient in reading and writing English at a high school level.
• Physically able to meet job demands.

Responsibilities

• Lead and mentor Roof Leak Technicians, fostering growth and excellence.
• Oversee training, ride-alongs, and performance evaluations with the Operations Leader.
• Manage hiring, termination, and PIP with proper documentation.
• Ensure tool management, quarterly truck inspections, and QA visits for each technician.
• Coordinate scheduling, on-call rotations, and technician availability.
• Provide second opinions for large-ticket repairs and track callbacks.
• Meet technicians on calls at least twice a week for support and training.
• Assist in invoice resolution and parts requisition as needed.

Skills

Leadership

Coaching

English (HS level)

Job description

RoofSHIELD Service Technician -Experienced (Commercial)

Key Responsibilities

Team Leadership & Development

• Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence.
• Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation.
• Oversee technician training and ensure goals are met with the support of the Training Coordinator.
• Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance.
• Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching.
• Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation.

Operational Excellence

• Ensure tool management, tracking, and quarterly truck inspections.
• Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service.
• Coordinate scheduling and compliance, including on-call rotations and technician availability.
• Provide second opinions for large-ticket repairs to verify accuracy and support technicians.
• Track and resolve technician callbacks to maintain high-quality service.

Customer & Service Support

• Meet technicians on calls at least twice a week for support and training.
• Perform second opinion visits and assist with large-ticket item assessments.
• Maintain quality control through jobsite visits and customer follow-ups.
• Assist in invoice resolution and parts requisition as needed.

Physical Demands

• Regularly required to sit, stand, walk, stoop, and use hands.
• Ability to lift/move up to 100 pounds and perform tasks requiring close vision and focus adjustment.

Qualifications

• Minimum 3 years of experience in roofing or related field with expertise in roof leak repair.
• Leadership and coaching experience, with strong interpersonal and communication skills.
• Ability to manage multiple priorities and coordinate across departments.
• Proficient in reading and writing English at a high school level.
• Physically able to meet job demands.

Benefits & Perks

At GSM Services, we believe in taking great care of our team-on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program-your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture

Why GSM Services?

• Competitive Pay: Reflecting your skills and expertise.
• Comprehensive Benefits: Health, dental, vision, and retirement plans.
• Career Development: Opportunities for training and advancement.
• Innovative Culture: Work with a team dedicated to growth, education, and excellence.