RoofShield (Roof Leak) Operations Leader

GSM Services; Gastonia (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

GSM Services is seeking a proven RoofSHIELD Operations Leader to oversee the RoofSHIELD Division, coordinate daily operations, and align production with schedules and budgets.

The role emphasizes safety, quality, team development, and delivering WOW service to customers, while building a high-performance, accountable field team.

You will lead field supervisor collaboration, participate in strategic planning, and mentor crews to improve performance and customer satisfaction.

Qualifications

• 10+ years of roofing industry experience with strong operations knowledge.
• In-depth knowledge of roofing systems (BUR, TPO, PVC, EPDM, metal, modified bitumen).
• Proven leadership, planning, and organizational skills.
• Commitment to safety, quality workmanship, accountability, and customer satisfaction.
• Ability to manage multiple priorities and make sound decisions.
• Proficient in scheduling, communication, and problem solving.

Responsibilities

• Oversee leadership and production of the RoofSHIELD Division.
• Coordinate daily schedules, dispatch, materials, equipment, and resources.
• Partner with Field Supervisor to establish production plans and stay on schedule and budget.
• Lead safety, quality checks, and post-job reviews to improve performance.

Skills

Leadership

Communication

Planning

Organizational skills

Problem solving

Safety commitment

Customer service

Teamwork

Decision making

Scheduling know-how

Tools

Scheduling software

Spreadsheets

Databases

Word processing

Job description

NOW HIRING: RoofSHIELD Operations Leader

GSM Services | Lead the Team. Deliver WOW Service. Build Something Great.

Are you an experienced roofing professional ready to take the next step in your career? Do you have a passion for leading people, delivering exceptional customer service, and ensuring projects are completed safely, efficiently, and to the highest standards?

GSM Services is looking for a driven, experienced RoofSHIELD Operations Leader to lead and grow our RoofSHIELD Division!

This is an exciting opportunity for a strong leader who understands roofing operations, thrives on planning and problem-solving, and knows how to bring out the best in a team. In this role, you will oversee daily operations, coordinate production and resources, develop team members, and ensure every project reflects GSM Services' commitment to quality, safety, and our culture of WOW service.

What You'll Do

Lead Operations & Drive Production

• Oversee the leadership and production of the RoofSHIELD Division.
• Coordinate daily schedules, dispatch, materials, equipment, and resources to keep projects moving efficiently.
• Partner with the Field Supervisor to establish production plans, resolve challenges, and keep projects on schedule and within budget.
• Participate in strategic planning, forecasting, and post-job reviews to continually improve performance.

Champion Safety & Quality

• Promote a strong safety culture and ensure compliance with GSM Services safety standards.
• Work with the Field Supervisor and Safety Director to identify concerns, conduct inspections, and implement corrective actions.
• Ensure quality checks, morning huddles, and proper job documentation are completed consistently.

Lead, Develop & Inspire People

• Provide leadership, direction, and support to the Field Supervisor and field teams.
• Conduct crew meetings, coordinate training, and support coworker development.
• Participate in hiring and performance management to build a strong, accountable, and successful team.

Deliver Exceptional Customer Service

• Build lasting customer relationships and address concerns with professionalism and urgency.
• Maintain proactive communication with customers, dispatch, field personnel, and company leadership.
• Ensure customers receive timely updates, clear expectations, and the exceptional service they deserve.

What We're Looking For

• 10+ years of experience in the roofing industry or a related field, with strong roofing operations knowledge.
• Working knowledge of roofing systems and materials, including built-up roofing, TPO, PVC, EPDM, metal, modified bitumen, and other roofing applications.
• Knowledge of roofing tools, equipment, decking, and structural materials.
• Strong leadership, communication, planning, and organizational skills.
• The ability to manage multiple priorities, solve problems, and make sound decisions.
• A commitment to safety, quality workmanship, accountability, and customer satisfaction.
• Integrity, teamwork, resilience, and a customer-first mindset.
• Computer skills, including scheduling, spreadsheets, databases, and word processing.