RoofSHIEILD Operations Leader

GSM Services; Gastonia (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Health Insurance

Dental and Vision Insurance

401(k) Retirement Plan

Profit Sharing Program

Life Insurance

Short-Term Disability Coverage

Company Vehicle

Branded Uniforms

Company-Paid Training & Professional-

Job summary

GSM Services in Gastonia, NC, is seeking a RoofSHIELD Operations Leader to oversee the division’s daily operations, coordinate schedules, and drive production with a focus on safety and quality. You will lead the field teams, align resources, and partner with leadership to meet project goals.

You will mentor team members, promote WOW service, and uphold GSM’s high standards. The role emphasizes client communication and on-time project delivery.

Qualifications

• 10+ years in roofing operations or related field with strong operations knowledge.
• Experience leading teams and coordinating production schedules.
• Focus on safety, quality workmanship, and customer satisfaction.
• Ability to manage multiple priorities and budgets.

Responsibilities

• Lead RoofSHIELD operations and drive production timelines.
• Coordinate daily schedules, resources, materials, and dispatch.
• Develop team members and ensure safety and quality checks.
• Maintain proactive communication with customers and leadership.

Skills

Leadership

Strategic planning

Scheduling

Communication

Problem solving

Safety

Customer service

Teamwork

Tools

Scheduling software

Spreadsheets

Databases

Word processing

Job description

RoofSHIELD Operations Leader

GSM Services Gastonia, North Carolina, United States

About this position

Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services is a 4th-generation family-owned business , proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027 , a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC , and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

NOW HIRING: RoofSHIELD Operations Leader

GSM Services | Lead the Team. Deliver WOW Service. Build Something Great.

Are you an experienced roofing professional ready to take the next step in your career? Do you have a passion for leading people, delivering exceptional customer service, and ensuring projects are completed safely, efficiently, and to the highest standards?

GSM Services is looking for a driven, experienced RoofSHIELD Operations Leader to lead and grow our RoofSHIELD Division!

This is an exciting opportunity for a strong leader who understands roofing operations, thrives on planning and problem-solving, and knows how to bring out the best in a team. In this role, you will oversee daily operations, coordinate production and resources, develop team members, and ensure every project reflects GSM Services’ commitment to quality, safety, and our culture of WOW service.

What You’ll Do

Lead Operations & Drive Production

• Oversee the leadership and production of the RoofSHIELD Division.
• Coordinate daily schedules, dispatch, materials, equipment, and resources to keep projects moving efficiently.
• Partner with the Field Supervisor to establish production plans, resolve challenges, and keep projects on schedule and within budget.
• Participate in strategic planning, forecasting, and post-job reviews to continually improve performance.

Champion Safety & Quality

• Promote a strong safety culture and ensure compliance with GSM Services safety standards.
• Work with the Field Supervisor and Safety Director to identify concerns, conduct inspections, and implement corrective actions.
• Ensure quality checks, morning huddles, and proper job documentation are completed consistently.
• Provide leadership, direction, and support to the Field Supervisor and field teams.
• Conduct crew meetings, coordinate training, and support coworker development.
• Participate in hiring and performance management to build a strong, accountable, and successful team.

Deliver Exceptional Customer Service

• Build lasting customer relationships and address concerns with professionalism and urgency.
• Maintain proactive communication with customers, dispatch, field personnel, and company leadership.
• Ensure customers receive timely updates, clear expectations, and the exceptional service they deserve.

What We're Looking For

• 10+ years of experience in the roofing industry or a related field, with strong roofing operations knowledge.
• Working knowledge of roofing systems and materials, including built-up roofing, TPO, PVC, EPDM, metal, modified bitumen, and other roofing applications.
• Knowledge of roofing tools, equipment, decking, and structural materials.
• Strong leadership, communication, planning, and organizational skills.
• The ability to manage multiple priorities, solve problems, and make sound decisions.
• A commitment to safety, quality workmanship, accountability, and customer satisfaction.
• Integrity, teamwork, resilience, and a customer-first mindset.
• Computer skills, including scheduling, spreadsheets, databases, and word processing.

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program —your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture