Roof Garden Supervisor - Poolside Guest Experience Lead

HSH Group / The Peninsula Hong Kong; Los Angeles (CA); On-site; USD 34,095 - 48,560; Full time

Benefits offered by this job

100% company-paid medical, dental and vision coverage

Paid time off

Complimentary employee meals

Complimentary car and bicycle parking

Complimentary uniform laundering

Discounted and complimentary room nights

Retirement plan with 4% company match

Job summary

HSH Group / The Peninsula Hong Kong in Beverly Hills is seeking a Supervisor for the Roof Garden, focusing on delivering an elevated poolside experience. The ideal candidate will lead a team of pool servers and ensure the highest standards of service, professionalism, and safety.

With a minimum of 5 years in luxury hospitality, the Supervisor will anticipate guest needs and handle VIP reservations. Benefits include extensive company-paid healthcare, paid time off, and discounted stays at The Peninsula Hotels.

Qualifications

• Minimum of 5 years of experience in food service or pool operation in a luxury hospitality setting.
• Must possess Current Food Handler and Responsible Beverage Server certificates.
• Availability for flexible hours, including early mornings, weekends, and holidays.

Responsibilities

• Oversee Roof Garden operations to ensure exceptional service and guest satisfaction.
• Lead, coach, and supervise pool servers, maintaining high standards of professionalism.
• Anticipate guest needs and resolve concerns promptly and discreetly.
• Coordinate VIP arrivals and private cabana reservations.

Skills

Hospitality skills

Leadership

Customer Service

Problem-solving

Job description

HSH Group / The Peninsula Hong Kong in Beverly Hills is seeking a Supervisor for the Roof Garden, focusing on delivering an elevated poolside experience. The ideal candidate will lead a team of pool servers and ensure the highest standards of service, professionalism, and safety.

With a minimum of 5 years in luxury hospitality, the Supervisor will anticipate guest needs and handle VIP reservations. Benefits include extensive company-paid healthcare, paid time off, and discounted stays at The Peninsula Hotels.