Lead Housekeeping Supervisor – Luxury Hotel

Rosewood Hotel Group; United States; Presencial; USD 70 000 - 75 000; Tempo integral

Resumo da oferta

Rosewood Sand Hill is seeking an experienced housekeeping supervisor to maintain high standards in a luxury hotel environment. You will oversee daily operations, assist the Director when needed, and train staff to uphold exceptional service.

Responsibilities include reporting, schedule creation, inventory, and VIP room supervision. Fluency in English is required, with a strong focus on guest satisfaction and confidentiality.

Qualificações

• Attention to detail, speed and accuracy are essential.
• Prioritize, organize and follow-up to ensure smooth operations.
• Be a clear thinker; remain calm and resolve problems with good judgment.
• Follow directions thoroughly in a fast-paced environment.
• Understand and anticipate guest service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision and maintain confidentiality of guest data.
• Read and interpret basic business records and reports; manage budgets.
• Speak and write clearly in English; communicate with guests and staff.

Responsabilidades

• Maintain knowledge of departmental policies, procedures and standards.
• Ensure standards are maintained at a superior level daily.
• Act as Director of Housekeeping when the Director is off-site.
• Complete morning and evening reports; assist with scheduling and key control.
• Train new supervisors and housekeeping staff; assist laundry personnel when needed.
• Inspect all public areas daily and ensure quality.
• Report injuries to security with a written report.
• Supervise VIP room cleaning and inform the Director for inspection.
• Assist in inventory of linens and supplies and prepare weekly department schedule.
• Inform night staff of VIP rooms and special requests; manage other duties as required.

Conhecimentos

Attention to detail

Speed and accuracy

Prioritize and follow-up

Calm under pressure

Problem solving

Teamwork

Independent worker

Confidentiality

Clear communication

Accountability

Leadership

Guest service needs

Formação académica

High school diploma

Descrição da oferta de emprego

Rosewood Sand Hill is seeking an experienced housekeeping supervisor to maintain high standards in a luxury hotel environment. You will oversee daily operations, assist the Director when needed, and train staff to uphold exceptional service.

Responsibilities include reporting, schedule creation, inventory, and VIP room supervision. Fluency in English is required, with a strong focus on guest satisfaction and confidentiality.