Romanian-Speaking Transportation Support — Remote in Greece
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking Romanian-speaking Transportation Customer Experts to join our team in Greece. This role involves delivering top-tier customer support for a major transportation provider via phone, email, and chat, while coordinating with international teams to streamline communication across the network.
The position offers a comprehensive relocation package, ongoing training programs, and a competitive benefits suite designed to support your success in the transportation
Qualifications
- Fluency in Romanian and English.
- Experience in customer support is preferred.
- Ability to work remotely with cross-functional teams.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat for a leading transportation service provider.
- Assist passengers and logistics clients with real-time transportation inquiries, booking adjustments, and route planning.
- Resolve complex issues regarding transport schedules, cancellations, and service delays with professionalism and empathy.
- Maintain detailed records of customer interactions within the transportation management system to ensure service quality.
- Collaborate with international teams to optimize communication flows across the transportation network.
- Continuously update knowledge on transport industry trends and company policies to provide accurate, value-added support.
- Uphold the highest standards of service excellence in Romanian-speaking roles.
Skills
Tools
Job description
Mercier Consultancy Group is seeking Romanian-speaking Transportation Customer Experts to join our team in Greece. This role involves delivering top-tier customer support for a major transportation provider via phone, email, and chat, while coordinating with international teams to streamline communication across the network.
The position offers a comprehensive relocation package, ongoing training programs, and a competitive benefits suite designed to support your success in the transportation
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