Remote French-Speaking Transportation Support Specialist

Employers from Greece; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

13th and 14th salary

Monthly performance bonus

Relocation package

Professional training

Health insurance

Career growth opportunities

Job summary

Mercier Consultancy Group seeks a French-speaking Transportation Customer Expert for roles in Greece. Join a premier recruitment and BPO firm offering international exposure, relocation support, and a fully remote-friendly team in a dynamic transportation sector.

The role emphasizes high-quality client support, cross-functional collaboration, and staying current with transport regulations while delivering exceptional service.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport (required for all applicants).
• Previous experience in transportation, logistics, or high-end customer service is highly preferred.
• Advanced proficiency in English for internal professional collaboration.
• Strong problem-solving abilities and a commitment to professional excellence.
• Ability to thrive in a remote work environment while remaining a collaborative team member.

Responsibilities

• Provide world-class support to French-speaking clients regarding complex transportation and logistics inquiries.
• Manage high-volume passenger and freight communications via phone, email, and live chat.
• Resolve technical and operational service issues to ensure seamless transportation experiences.
• Maintain comprehensive knowledge of regional and international transportation regulations and policy updates.
• Collaborate with cross-functional teams to streamline customer service workflows within the transport sector.
• Proactively monitor shipment or travel statuses to provide real-time updates to stakeholders.
• Contribute to the continuous improvement of service standards in the transportation industry.

Job description

Mercier Consultancy Group seeks a French-speaking Transportation Customer Expert for roles in Greece. Join a premier recruitment and BPO firm offering international exposure, relocation support, and a fully remote-friendly team in a dynamic transportation sector.

The role emphasizes high-quality client support, cross-functional collaboration, and staying current with transport regulations while delivering exceptional service.