Romanian Fitbit Support Specialist — Relocation Included

Mercier Consultancy Group; United States; Remote; USD 22,000 - 38,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Fully paid training

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Romanian Speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will assist users with device and health-tracking platform questions, guide setup, and troubleshoot issues.

This role offers fully paid relocation, training, health insurance, and a vibrant international work culture. Fluent Romanian and good English are required, plus EU passport for relocation.

Qualifications

• Native or fluent Romanian (spoken and written)
• Proficient level of English to communicate in an international environment
• Previous experience in customer service or tech support is valued
• EU passport required for relocation and travel readiness

Responsibilities

• Provide high-quality technical and product support to Fitbit customers
• Guide users through device synchronization, data tracking, and feature optimization
• Troubleshoot hardware and software issues to ensure a seamless user experience
• Maintain accurate customer records with strong data protection
• Gather user feedback for product innovation and improvements
• Collaborate with international teams to share best practices for the Romanian market

Skills

Romanian language

English communication

Customer service

Problem solving

Job description

Mercier Consultancy Group is seeking a Romanian Speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will assist users with device and health-tracking platform questions, guide setup, and troubleshoot issues.

This role offers fully paid relocation, training, health insurance, and a vibrant international work culture. Fluent Romanian and good English are required, plus EU passport for relocation.