Romanian Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; À distance; USD 22 000 - 38 000; Plein temps

Avantages offerts par ce poste

Relocation package

Health insurance

Fully paid training

Performance bonus

Résumé du poste

Mercier Consultancy Group is seeking a Romanian Speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will assist users with device and health-tracking platform questions, guide setup, and troubleshoot issues.

This role offers fully paid relocation, training, health insurance, and a vibrant international work culture. Fluent Romanian and good English are required, plus EU passport for relocation.

Qualifications

• Native or fluent Romanian (spoken and written)
• Proficient level of English to communicate in an international environment
• Previous experience in customer service or tech support is valued
• EU passport required for relocation and travel readiness

Responsabilités

• Provide high-quality technical and product support to Fitbit customers
• Guide users through device synchronization, data tracking, and feature optimization
• Troubleshoot hardware and software issues to ensure a seamless user experience
• Maintain accurate customer records with strong data protection
• Gather user feedback for product innovation and improvements
• Collaborate with international teams to share best practices for the Romanian market

Connaissances

Romanian language

English communication

Customer service

Problem solving

Description du poste

Romanian Speaking Fitbit Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities and are currently expanding our reach by staffing exceptional Romanian-speaking jobs for our world-renowned fitness technology partners.

Job Overview

We are seeking a passionate health enthusiast for a Romanian Speaking Fitbit Customer Support Specialist position in Bulgaria. This unique role within the fitness and wellness industry allows you to empower users on their wellness journeys while enjoying a vibrant expatriate life in the heart of the Balkans.

Key Responsibilities

• Provide high-quality technical and product support to customers using Fitbit devices and the health-tracking platform.

• Promote fitness and wellness goals by guiding users through device synchronization, data tracking, and feature optimization.

• Troubleshoot hardware and software issues to ensure a seamless user experience in the health-tech ecosystem.

• Maintain accurate customer records while ensuring the highest standards of data protection and service excellence.

• Contribute to the ongoing growth of the fitness and wellness industry by gathering user feedback for product innovation.

• Collaborate with international teams to share best practices and enhance support protocols for the Romanian market.

• Native or fluent Romanian (spoken and written) for our Romanian-speaking jobs.

• Proficient level of English to communicate within our international professional environment.

• Valid EU passport (mandatory requirement for relocation).

• A genuine passion for fitness, wellness, and personal health technology.

• Strong problem-solving skills and a customer-centric mindset tailored to the fitness sector.

• Previous experience in customer service or tech support is highly valued for this position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on industry-leading fitness technology
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival)
• Lucrative Monthly Performance Bonus
• A vibrant international work culture with career development prospects in Bulgaria
• And Much More…

Life in Bulgaria

Sofia is rapidly becoming the top destination for jobs in Bulgaria, offering a harmonious blend of historical charm and modern urban convenience. The city enjoys a temperate climate, providing stunning mountain views and a welcoming atmosphere that makes living in Bulgaria an unforgettable experience for international professionals.

Relocating to Bulgaria is a seamless process with our support, allowing you to enjoy a high quality of life with affordable living costs and world-class cuisine. From vibrant nightlife to outdoor adventures, Bulgaria is the perfect backdrop for your next career chapter in the fitness and wellness sector.