Rolex Service & Parts Coordinator

Ben Bridge Jeweler, Inc.; Seattle (WA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Ben Bridge Jeweler is seeking a Rolex Service Coordinator to manage the flow of service materials, parts, and tools at the 840 After Sales Service Center in Seattle. You will support in-store watchmakers, review estimates, and coordinate stock and exchanges with Rolex.

Responsibilities include maintaining inventory, weekly parts orders, and communicating with stores about delays, while generating service invoices and reports for 840.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Office suite.
• Ability to work under pressure and maintain composure.
• Comfortable dealing with prestige brands.

Responsibilities

• Maintain Rolex spare parts inventory levels.
• Weekly parts ordering for jobs and stock.
• Track back orders and inform stores/customers about delays.
• Pull parts for Rolex jobs.
• Maintain link inventory for stores and quarterly inventory.
• Tracking Rolex components out for exchange and refinishing.
• Rolex job tracking—both in-house and factory repairs.
• Send Rolex estimates for both in-house and factory repairs.
• Send Rolex job status and service confirmations.
• Rolex invoice reconciliation for services, spare parts, and tooling.
• Completing monthly Rolex Service Data Report and production reports for 840.
• Create service invoices for all Rolex services processed through 840.
• Communicate with stores on updates and changes for Rolex.
• Forwarding jobs to Rolex (vintage and models not within our service level).
• Creating Rolex warranty cards for repair services done in-house.
• Building Rolex after sales service kits for all in-house repairs.
• Providing after sales service materials to all Rolex stores.
• Maintaining service logs for all Rolex equipment at 840 and in store.
• Maintaining and coordinating Rolex training data for all watchmakers.
• Assist with coordinating in-store training.
• Other duties as needed.

Skills

Communication skills

Interpersonal skills

Ability to work under pressure

Prestige brand handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ben Bridge Jeweler is seeking a Rolex Service Coordinator to manage the flow of service materials, parts, and tools at the 840 After Sales Service Center in Seattle. You will support in-store watchmakers, review estimates, and coordinate stock and exchanges with Rolex.

Responsibilities include maintaining inventory, weekly parts orders, and communicating with stores about delays, while generating service invoices and reports for 840.