Rolex Service Coordinator

Ben Bridge Jeweler, Inc.; Seattle (WA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Ben Bridge Jeweler is seeking a Rolex Service Coordinator to manage the flow of service materials, parts, and tools at the 840 After Sales Service Center in Seattle. You will support in-store watchmakers, review estimates, and coordinate stock and exchanges with Rolex.

Responsibilities include maintaining inventory, weekly parts orders, and communicating with stores about delays, while generating service invoices and reports for 840.

Qualifications

• High school diploma or GED required.
• Experience with Microsoft Office suite.
• Ability to work under pressure and maintain composure.
• Comfortable dealing with prestige brands.

Responsibilities

• Maintain Rolex spare parts inventory levels.
• Weekly parts ordering for jobs and stock.
• Track back orders and inform stores/customers about delays.
• Pull parts for Rolex jobs.
• Maintain link inventory for stores and quarterly inventory.
• Tracking Rolex components out for exchange and refinishing.
• Rolex job tracking—both in-house and factory repairs.
• Send Rolex estimates for both in-house and factory repairs.
• Send Rolex job status and service confirmations.
• Rolex invoice reconciliation for services, spare parts, and tooling.
• Completing monthly Rolex Service Data Report and production reports for 840.
• Create service invoices for all Rolex services processed through 840.
• Communicate with stores on updates and changes for Rolex.
• Forwarding jobs to Rolex (vintage and models not within our service level).
• Creating Rolex warranty cards for repair services done in-house.
• Building Rolex after sales service kits for all in-house repairs.
• Providing after sales service materials to all Rolex stores.
• Maintaining service logs for all Rolex equipment at 840 and in store.
• Maintaining and coordinating Rolex training data for all watchmakers.
• Assist with coordinating in-store training.
• Other duties as needed.

Skills

Communication skills

Interpersonal skills

Ability to work under pressure

Prestige brand handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Rolex Service Coordinator (RSC) maintains the coordinated flow and inventory of service material, parts, equipment, and tools within the 840 After Sales Service Center. The RSC also provides support to the in-store watchmakers in accordance with production requirements and shipping schedules. In this position, the RSC reviews the approved service estimates and confers with the Service Manager(s) to determine material and parts required for jobs, as well as ordering and maintaining stock levels on high volume parts based on production volumes. This position would also coordinate and track the exchange of parts with the manufacturer.

Responsibilities Include:

• Maintain Rolex spare parts inventory levels.
• Weekly parts ordering for jobs and stock.
• Tracking spare parts back order and communication to stores/customers about parts delays.
• Pull parts for all Rolex jobs.
• Maintain link inventory for stores and quarterly inventory.
• Tracking Rolex components out for exchange and refinishing.
• Rolex job tracking—both in-house and factory repairs.
• Send Rolex estimates for both in-house and factory repairs.
• Send Rolex job status and service confirmations.
• Rolex invoice reconciliation for services, spare parts, and tooling.
• Completing monthly Rolex Service Data Report and production reports for 840.
• Create service invoices for all Rolex services processed through 840.
• Communicate with stores on updates and changes for Rolex.
• Forwarding jobs to Rolex (vintage and models not within our service level).
• Creating Rolex warranty cards for repair services done in-house.
• Building Rolex after sales service kits for all in-house repairs.
• Providing after sales service materials to all Rolex stores.
• Maintaining service logs for all Rolex equipment at 840 and in store.
• Maintaining and coordinating Rolex training data for all watchmakers.
• Assist with coordinating in-store training.
• Other duties as needed.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Excellent written, verbal and interpersonal communications skills.
• Ability to retain composure and flexibility while under pressure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Must be comfortable dealing with prestige brands.

TYPICAL EDUCATION/EXPERIENCE: High School Diploma or General Education Diploma (GED)

Range: $22.00 to $26.00 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes: medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.