Rolex Manager

Brobston Group; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

Mayors is seeking a Rolex Manager to create and manage the Rolex experience for WOSG Official Rolex Jeweler locations. You will continually improve in-showroom, online and follow-up experiences for clients, collaborating with showroom management and Rolex to set resources, programs and expectations for a dynamic client journey.

Flexibility to work evenings and weekends is required as showroom hours vary. The ideal candidate will have luxury hospitality/retail experience, exceptional presentation

Qualifications

• 3 years of experience in luxury hospitality, luxury retail, or related field.
• Excels in client experience and building relationships.
• Outstanding presentation skills and enthusiastic communication.
• Strong organizational, client service and time management skills.
• Ability to find creative solutions and implement new processes.
• Attention to detail and strong verbal communication.

Responsibilities

• Create and manage the Rolex client journey in showroom, online, and follow-up channels.
• Collaborate with showroom management and Rolex to determine resources and programs.
• Support evenings and weekend showroom hours as required.

Skills

Luxury client experience

Presentation skills

Relationship building

Time management

Tools

CRM systems

Job description

Job Purpose

At Mayors, the Rolex Manager is responsible for all areas related to creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. They will work to continually improve the in-showroom, online and follow-up experience for the client. They will collaborate with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth Rolex client journey.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• 3 years of experience in luxury hospitality, luxury retail, or related field


• Excels in client experience and building relationships


• Outstanding presentation skills, can speak with enthusiasm


• Strong organizational, client service and time management skills


• Ability to find creative solutions


• Ability to effectively create and implement new processes


• Strong attention to detail


• Strong verbal communication skills


• High energy, self-motivated and outgoing personality


• Ability to coordinate and collaborate with retail and corporate team members


• Ability to multitask daily on a fast-paced environment


• Excellent judgment skills


• Understanding of Luxury Experience


• Understanding of Luxury Timepieces and Jewelry

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings


• Benefits including medical, dental, life & disability


• Comprehensive, ongoing training


• Career growth potential


• Generous staff purchase discounts

For more information, please refer to the full job description attached.