Rolex Manager (1363)

Mayors Jewelers; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive earnings

Medical and dental benefits

Life & disability insurance

Comprehensive training

Staff purchase discounts

Job summary

Mayors Jewelers in Florida is seeking a Rolex Manager to elevate the in-store and online Rolex experience across WOSG Official Rolex Jeweler locations. You will collaborate with showroom leadership and Rolex to tailor resources, programs, and expectations that deliver a smooth, luxury client journey.

This role requires schedule flexibility, including evenings and weekends, and a passion for exceptional service, luxury timepieces, and building lasting client relationships.

Qualifications

• Excels in client experience and building relationships.
• Outstanding presentation skills, can speak with enthusiasm.
• Strong organizational, client service and time management skills.
• Ability to find creative solutions.
• Ability to effectively create and implement new processes.
• Strong attention to detail.
• Strong verbal communication skills.
• High energy, self-motivated and outgoing personality.
• Ability to coordinate and collaborate with retail and corporate team members.
• Ability to multitask daily on a fast-paced environment.
• Excellent judgment skills.
• Required to stand up for long periods of time.
• High School Diploma, college Preferred
• Understanding of Luxury Experience
• Understanding of Luxury Timepieces and Jewelry
• 3 years of experience in luxury hospitality, luxury retail, or related field

Responsibilities

• Create and manage the Rolex client journey across showroom, online, and follow-up touchpoints.
• Collaborate with showroom management and Rolex to determine resources, programs, and expectations.
• Ensure flexibility to accommodate showroom hours, including evenings and weekends.

Skills

Client experience

Relationship building

Presentation skills

Organizational skills

Time management

Creative problem solving

Process improvement

Attention to detail

Verbal communication

High energy

Collaboration

multitasking

Judgment

Education

High School Diploma

College preferred

Job description

Job Objective

At Mayors, the Rolex Manager is responsible for all areas related to creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. They will work to continually improve the in-showroom, online and follow-up experience for the client. They will collaborate with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth Rolex client journey.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications And Experience

• Excels in client experience and building relationships
• Outstanding presentation skills, can speak with enthusiasm
• Strong organizational, client service and time management skills
• Ability to find creative solutions
• Ability to effectively create and implement new processes
• Strong attention to detail
• Strong verbal communication skills
• High energy, self-motivated and outgoing personality
• Ability to coordinate and collaborate with retail and corporate team members
• Ability to multitask daily on a fast-paced environment
• Excellent judgment skills
• Required to stand up for long periods of time.
• High School Diploma, college Preferred
• Understanding of Luxury Experience
• Understanding of Luxury Timepieces and Jewelry
• 3 years of experience in luxury hospitality, luxury retail, or related field

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts