ROI & Privacy Specialist – Medical Records

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Disability insurance

Retirement plan

Job summary

UT Health San Antonio is seeking a Release of Information specialist to process patient record requests under general supervision. You will handle privacy-sensitive data, guide disclosure decisions, and coordinate across Epic ROI modules and EMR systems.

The role requires one year of medical records or clerical experience, strong attention to detail, and solid MS Office skills, with a focus on timely, compliant responses to requests from patients and authorized parties.

Qualifications

• HS Diploma or GED
• One year of experience in medical records or relevant clerical experience
• Knowledge of HIPAA and privacy rules
• Strong customer service and interpersonal skills
• Proficient in MS Office and EMR systems

Responsibilities

• Receive, review, process, and track requests for patient medical records.
• Ensure rights to health information and patient engagement.
• Guide privacy and disclosure matters as subject-matter expert.
• Manage incoming ROI requests from multiple sources (portal, mail, fax, email, in person).
• Review release forms for state/federal compliance before releasing records.
• Perform data entry into the ROI module in Epic.
• Scan and file ROI documents into EpicCare EMR.
• Locate patient information across systems (Epic, Mosaiq, IDX, Piers, Harmony).
• Process billing for copies when applicable.
• Prioritize ROI requests to meet 15-day turnaround.

Skills

Customer service

Interpersonal skills

Attention to detail

Microsoft Office

Electronic Medical Record (EMR)

HIPAA knowledge

Education

HS Diploma or GED

Tools

Epic ROI Module

EpicCare EMR

Database software

Job description

UT Health San Antonio is seeking a Release of Information specialist to process patient record requests under general supervision. You will handle privacy-sensitive data, guide disclosure decisions, and coordinate across Epic ROI modules and EMR systems.

The role requires one year of medical records or clerical experience, strong attention to detail, and solid MS Office skills, with a focus on timely, compliant responses to requests from patients and authorized parties.