ROI Operations Specialist II

Grow Therapy; United States; Remote; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health Benefits

Grow for Grow therapy access

Financial Wellness

Flexible Time Off, Holidays & Winter

Parental Leave

Mental Health Mornings/Afternoons

Wellness & Development Stipend

Commuter Benefits

Home Office & Meals

Additional Perks

Job summary

Grow Therapy is seeking an experienced Release of Information (ROI) Specialist to handle ROIs for patients, providers, and payors. You will ensure accurate, compliant releases while maintaining strict confidentiality and coordinating with clients and internal teams.

The role is remote-friendly, with travel 2–3 times per year, and offers competitive hourly compensation. Growth and impact in mental health access are central to the role at Grow Therapy.

Qualifications

• 2+ years in Release of Information or medical records management.
• Health information management education or credentials are a plus.
• Tech-savvy with EMRs and ticketing systems to track work and communicate with teammates and customers.
• Team player, adaptable, collaborative, and focused on positive customer experiences.
• Strong attention to detail and a mindset for process improvement.
• Experience in mental/behavioral health or tech is a plus.

Responsibilities

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes.
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure accuracy, completeness, and regulatory compliance (HIPAA, etc.).
• Maintain confidentiality and safeguard patient information per privacy regulations and policy.
• Communicate with clients, Grow providers, and other requesters for clarifications and status updates.
• Collaborate with teammates on special projects including broader chart audits and serve as a resource to other Grow teams on ROI questions.

Skills

ROI Experience

Medical Records

EMR Navigation

Team Player

Attention to Detail

Mental Health Experience

Education

Health information management education

Job description

Grow Therapy is seeking an experienced Release of Information (ROI) Specialist to handle ROIs for patients, providers, and payors. You will ensure accurate, compliant releases while maintaining strict confidentiality and coordinating with clients and internal teams.

The role is remote-friendly, with travel 2–3 times per year, and offers competitive hourly compensation. Growth and impact in mental health access are central to the role at Grow Therapy.