Specialist II, Release of Information Operations

Grow Therapy; Oregon; Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Remote-friendly team

Wellness stipend

Paid holidays & winter break

Job summary

Grow Therapy is seeking an experienced Release of Information (ROI) Specialist to respond to ROI requests and support clients, payors, and requesters. The role is remote-friendly with travel 2-3 times per year, reporting to ROI Operations Manager and ROI Operations Supervisor as the team scales.

You will process requests, validate documents for HIPAA and privacy compliance, maintain confidentiality, and coordinate with clients and providers. Prior ROI or medical records experience is essential.

Qualifications

• 2+ years experience in Release of Information or medical records management.
• Health information management education and/or credentials are a plus.
• Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers.
• Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences.
• Have great attention to detail and an eye for process improvement.
• Experience in mental/behavioral health and/or tech is a plus (but not required).

Responsibilities

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes.
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information.
• Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy.
• Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates.
• Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions.

Skills

ROI experience

EMR navigation

Privacy compliance

Team collaboration

Education

Health information management

Tools

EMR systems

Ticketing software

Job description

About Us: Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don't have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

We are looking for an experienced Release of Information (ROI) Specialist who is passionate about improving the landscape for mental healthcare. You will be responsible for responding to all types of ROI requests, ranging in scope and scale, to support the needs of our clients, payors, and other requesters. You'll be joining our remote-friendly team of ROI Specialists, reporting directly to the ROI Operations Manager, with an ROI Operations Supervisor overseeing day-to-day operations — contributing to a team that's growing to meet the needs of an ever-expanding client and provider community.

What You'll Be Doing:

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information
• Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy
• Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates
• Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

You’ll Be a Good Fit If You:

• 2+ years experience in Release of Information or medical records management
• Health information management education and/or credentials are a plus
• Are tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers
• Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences
• Have great attention to detail and an eye for process improvement
• Experience in mental/behavioral health and/or tech is a plus (but not required)

Employment Details

Employment Type: Full Time, Non-ExemptBase Compensation: The base compensation range for this position is $25.00 - $26.44 USD per hour). This is a remote role with the expectation to travel 2-3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

Full Time Employee Benefits

• Health Benefits : Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)
• Financial Wellness : Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break : Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge
• Parental Leave : Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons : Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend : Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals : Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.

Equal Opportunity Statement

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.