ROI Medical Records Specialist - Remote

Lensa; West Columbia (SC); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in healthcare services is seeking a dedicated associate to manage the release of medical information. This role requires attention to detail, strong organizational skills, and the ability to provide high-quality customer service. The ideal candidate will have a High School Diploma and experience in a medical records setting. Responsibilities include processing requests, maintaining confidentiality, and ensuring compliance with HIPAA regulations. Join a team that values privacy and quality service in healthcare.

Qualifications

• At least 2 years of experience in a medical records department preferred.
• Typing speed of 50 WPM.
• Ability to work remotely and support client locations.

Responsibilities

• Complete release of information requests and ensure accuracy.
• Provide excellent customer service and maintain confidentiality.
• Handle incoming requests via mail, phone, or fax.

Skills

Organizational Skills

Customer Satisfaction

Multitasking

Education

High School Diploma (GED)

Tools

Microsoft Word

Microsoft Excel

Fax Equipment

Copier

Scanning Equipment

Job description

Job Description

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with high-quality service. The associate must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to medical information, and that all releases comply with requests, authorizations, company policies, and HIPAA regulations.

Essential Job Functions

1. Complete release of information requests, including retrieving and returning patient charts, scanning medical records accurately, and transmitting data according to established procedures and standards.
2. Date stamp all requests and highlight pertinent data to facilitate processing.
3. Validate requests and authorizations for release of medical information per established protocols.
4. Perform quality checks on all work to ensure accuracy, confidentiality, and proper invoicing.
5. Maintain equipment in excellent condition.
6. Provide excellent customer service by being attentive, respectful, and proactive in addressing client concerns.
7. Handle incoming requests via mail, phone, or fax as needed.
8. Maintain a professional appearance and a clean work environment.
9. Keep records and files properly stored and organized.
10. Stay informed about state laws and fee structures.
11. Work within scope and accept additional responsibilities as needed.
12. Follow policies and procedures, including HIPAA and other regulations.
13. Maintain confidentiality and security of all information.
14. Handle privileged information responsibly, ensuring efficient and accurate release of medical records.

Qualifications

• High School Diploma (GED) required.
• At least 2 years of experience in a medical records department or similar setting preferred.
• Proficiency in Microsoft Word and Excel.
• Ability to work remotely and support client locations; proximity to the client site is required.
• Strong organizational skills.
• Typing speed of 50 WPM.
• Experience with fax, copier, and scanning equipment.
• Willingness to learn new equipment and processes quickly.
• Self-motivated team player with proven customer satisfaction skills.
• Ability to multitask effectively.

Sharecare and its subsidiaries are Equal Opportunity Employers. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected factors.