ROI Medical Records Specialist - Remote

Lensa; Richmond (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in digital health is seeking a dedicated professional to join their team. This entry-level position focuses on processing medical records and ensuring compliance with privacy regulations. You will play a critical role in safeguarding patient information while providing top-notch customer service. The ideal candidate will possess strong organizational skills, proficiency in Microsoft Office, and a commitment to maintaining confidentiality. If you are a self-motivated team player looking to make a difference in healthcare, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in medical records or similar setting preferred.
• Strong computer skills and excellent organizational skills required.

Responsibilities

• Process release of information requests accurately and efficiently.
• Ensure compliance with HIPAA regulations and maintain confidentiality.

Skills

Microsoft Word

Microsoft Excel

Organizational Skills

Typing Speed (50 WPM)

Customer Service

Multi-tasking

Education

High School Diploma (GED)

Tools

Fax Machine

Copier

Scanner

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information comply with requests, authorizations, company policies, and HIPAA regulations.

Essential Functions

• Completes release of information requests, including retrieving patient charts, scanning medical records accurately, and transmitting requests according to established procedures.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information.
• Performs quality checks to ensure accuracy, confidentiality, and proper invoicing.
• Maintains equipment in excellent condition.
• Provides excellent customer service, being attentive, respectful, and proactive in addressing client concerns.
• Handles incoming requests via mail, phone, or fax as needed.
• Maintains a professional appearance and a clean work environment.
• Stays informed about state laws and fee structures.
• Works within scope, accepts additional assignments, and assists during backlogs.
• Adheres to policies, procedures, and regulations, including HIPAA and federal laws.
• Maintains confidentiality and ethical standards with all information.
• Releases medical records efficiently, accurately, and conscientiously.

Qualifications

• High School Diploma (GED) required.
• At least 2 years of experience in a medical records or similar setting preferred.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent organizational skills.
• Typing speed of 50 WPM.
• Ability to operate fax, copier, and scanning equipment.
• Willingness to learn new equipment and processes quickly.
• Self-motivated, team player, with proven customer satisfaction skills.
• Ability to multi-task.
• Internet speed of at least 5 Mbps.

Sharecare and its subsidiaries are Equal Opportunity Employers, considering applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected classes.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industry: IT Services and IT Consulting