ROI Medical Records Specialist - Remote

Lensa; New York (NY); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a detail-oriented Medical Records Specialist to join their team. This vital role involves processing information requests while ensuring the highest standards of accuracy and confidentiality. You'll be responsible for maintaining medical records, providing exceptional customer service, and operating essential office equipment. Join a forward-thinking organization dedicated to enhancing health care accessibility and quality for all individuals. If you're self-motivated and eager to contribute to a meaningful mission, this opportunity is perfect for you.

Qualifications

• 2+ years experience in medical records or similar setting preferred.
• Strong computer skills and proficiency in Microsoft Office required.

Responsibilities

• Process release of information requests accurately and efficiently.
• Provide excellent customer service and maintain confidentiality.

Skills

Microsoft Word

Microsoft Excel

Organizational Skills

Typing Speed (50 WPM)

Customer Service Skills

Multi-tasking

Education

High School Diploma (GED)

Tools

Fax Machine

Copier

Scanner

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases comply with the request, authorization, company policy, and HIPAA regulations.

Essential Functions

1. Complete release of information requests, including retrieving, returning, scanning, and transmitting medical records according to established procedures and standards.
2. Date stamp all requests and highlight pertinent data to facilitate processing.
3. Validate requests and authorizations for release of medical information.
4. Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
5. Maintain equipment in excellent condition.
6. Provide excellent customer service by being attentive, respectful, and proactive in addressing client concerns.
7. Handle incoming requests via mail, phone, or fax as needed.
8. Maintain a professional appearance and a clean work area.
9. Stay informed about state laws and fee structures.
10. Work within scope, accept additional assignments, and assist during backlogs.
11. Follow policies and procedures, including HIPAA, federal, and state regulations.
12. Maintain confidentiality and security of all information.
13. Handle privileged information conscientiously, ensuring accurate and efficient release of medical records.

Qualifications

• High School Diploma (GED) required
• At least 2 years of experience in a medical records or similar setting preferred
• Strong computer skills, including proficiency in Microsoft Word and Excel
• Excellent organizational skills
• Typing speed of 50 WPM
• Ability to operate fax, copier, and scanning machines
• Willingness to learn new equipment and processes quickly
• Self-motivated team player with proven customer satisfaction skills
• Ability to multi-task
• Internet speed of at least 5 Mbps

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected categories.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: IT Services and IT Consulting

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