ROI Medical Records Specialist - Remote

Sharecare; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative digital health company is seeking a detail-oriented ROI Medical Records Specialist to join their remote team. This role involves processing medical records requests with a focus on accuracy and customer service. The ideal candidate will have a strong background in medical records management and a commitment to safeguarding patient privacy. You'll play a crucial role in ensuring that information is handled according to regulations while providing top-notch service to clients. If you're a self-motivated team player with excellent organizational skills and a passion for healthcare, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in a medical records department preferred.
• Proficiency with Microsoft Office, especially Word and Excel.

Responsibilities

• Process release of information requests accurately and timely.
• Ensure confidentiality and compliance with HIPAA regulations.

Skills

Organizational Skills

Customer Satisfaction

Typing Speed (50 WPM)

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Multi-tasking

Education

High School Diploma (GED)

Tools

Fax Machine

Scanner

Copier

Job description

Job Description: ROI Medical Records Specialist - Remote at Sharecare

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information, and that all releases comply with requests, authorization, company policy, and HIPAA regulations.

Essential Functions

1. Complete release of information requests, including retrieving, returning, and scanning patient's medical charts, and transmitting according to established procedures and standards.
2. Date stamp all requests and highlight pertinent data for processing.
3. Validate requests and authorizations for release of medical information.
4. Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
5. Maintain equipment in excellent condition.
6. Provide excellent customer service by being attentive, respectful, and proactive in addressing client concerns.
7. Handle incoming requests via mail, telephone, or fax as needed.
8. Maintain a professional appearance and a clean work environment.
9. Keep up-to-date with state laws and fee structures.
10. Work within the scope of position and accept additional assignments as needed.
11. Follow policies and procedures, including HIPAA, federal, and state regulations.
12. Maintain confidentiality and security of all information.
13. Handle privileged information responsibly, ensuring efficient and accurate release of medical records.

Qualifications

• High School Diploma (GED) required.
• At least 2 years of experience in a medical records department or similar setting preferred.
• Proficiency with Microsoft Word and Excel.
• Excellent organizational skills.
• Typing speed of 50 WPM.
• Ability to operate fax, copier, and scanning equipment.
• Willingness to learn new equipment and processes quickly.
• Self-motivated team player.
• Proven customer satisfaction skills.
• Ability to multi-task.
• Internet speed of at least 5 Mbps.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.