ROI Medical Records Specialist - On Site

Penn Medicine Lancaster General Health; Westerville (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking an ROI Specialist to support Release of Information requests for patient medical records. This on-site role involves managing requests, ensuring compliance with HIPAA guidelines, and maintaining accurate records. The ideal candidate will have strong communication skills, attention to detail, and a high school diploma or GED. Experience in a healthcare setting is preferred, along with knowledge of medical terminology and HIPAA regulations.

Qualifications

• Experience in Release of Information in a physician's office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

Responsibilities

• Determine records to be released in accordance with HIPAA guidelines.
• Log medical record requests into ROI On-Line database.
• Process requests from physician offices on a priority basis.

Skills

Proficiency in computer applications

Strong verbal communication skills

Attention to detail

Dependability

Education

High School Diploma/GED

Job description

ROLE: The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

• This is an On Site position

TASKS AND RESPONSIBILITIES:

1. Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtain pertinent patient data from various sources, including electronic, off-site, or physical records that match the patient request.
2. Answer phone calls concerning various ROI issues.
3. Respond to walk-in customers requesting medical records and log information provided by customers into ROI On-Line database, if necessary.
4. Process requests from physician offices on a priority basis and fax information to the physician office, if necessary.
5. Log medical record requests into ROI On-Line database.
6. Scan medical records into ROI On-Line database.
7. Comply with site facility policies and regulations.
8. Handle and record cash payments for requests at specified sites.
9. Perform other duties as assigned.

SKILLS | EXPERIENCE:

• Proficiency in using computer applications and experience entering data into computer systems for one or more years; internet usage required.
• Ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; success in responding to customer inquiries.
• Attention to detail in a work environment.
• Dependability proven through a track record of reliability.
• High School Diploma/GED required.
• Experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

• *This job description reflects management’s assignment of essential functions. It does not prescribe tasks that may be assigned.

Qualifications, Behaviors, and Motivations:

Preferred:

• Innovative: Consistently introduces new ideas and demonstrates original thinking.
• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out tasks with all necessary details to ensure quality.

Motivations:

• Flexibility: Performs well when granted the ability to set own schedule and goals.
• Self-Starter: Motivated to perform without outside help.
• Growth Opportunities: Inspired to take on more responsibility.

Equal Opportunity Employer

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