ROI Medical Records Specialist

MRO; Grand Rapids (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

MRO is seeking an ROI Specialist to provide on-site support at a client site in Grand Rapids, Michigan. The role involves reviewing patient request information, determining records for release, and maintaining RO I On-Line records through data entry, logging, and scanning.

Candidates should have at least a High School Diploma/GED, strong data-entry skills, and solid verbal communication. HIPAA knowledge is preferred, with duties including handling inquiries, processing requests, and occasional

Qualifications

• 1+ years experience entering data into computer systems.
• Strong verbal communication skills.
• Proven attention to detail and dependability.
• Ability to work independently to meet production goals.
• HIPAA regulations knowledge is preferred.

Responsibilities

• Provide on-site ROI support at client site in Grand Rapids, MI.
• Determine records to release by reviewing requestor information per HIPAA guidelines.
• Answer phone calls and assist walk-in customers with ROI requests.
• Log and track requests in the ROI On-Line database; scan documents as needed.
• Process and fax records to physician offices when required.
• Handle and record cash payments for requests at specified sites (where applicable).
• Comply with site policies and regulations and perform other duties as assigned.

Skills

Data entry

Verbal communication

Attention to detail

Dependability

Independent work

Education

High School Diploma/GED

Tools

ROI On-Line database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

• This is an onsite position in Grand Rapids, MI
• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

INDMP

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com.

MRO is an Equal Opportunity Employer.