ROI Medical Records Specialist - On Site

MRO; Centralia (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Medical Records Specialist, where you will play a vital role in managing patient information requests. This position offers a dynamic work environment focused on compliance with HIPAA regulations and excellent customer service. You will be responsible for processing medical record requests, ensuring accuracy and confidentiality while interacting with patients and healthcare professionals. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to work independently. If you are looking for a rewarding career in the medical administrative field, this opportunity is perfect for you.

Qualifications

• 1+ year experience in data entry and computer applications.
• Knowledge of medical terminology and HIPAA regulations is a plus.

Responsibilities

• Process ROI requests according to HIPAA guidelines.
• Log and scan medical records into the ROI On-Line database.
• Respond to customer inquiries and handle cash payments.

Skills

Computer Applications Proficiency

Data Entry

Verbal Communication Skills

Attention to Detail

Dependability

Education

High School Diploma/GED

Tools

ROI On-Line Database

Job description

ROI Medical Records Specialist - On Site

Job Category: Medical Administrative

Requisition Number: ROIME004466

Posted: January 17, 2025

Employment Type: Full-Time

Location: SSM St Mary's Centralia
400 N Pleasant Ave
Centralia, IL 62801, USA

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

TASKS AND RESPONSIBILITIES:

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answers phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.